SAN DIEGO, March 29, 2004 (PRIMEZONE) -- Completecomm, a leading Southern California Technology Asset Management (TAM) company, which includes Technical Staffing, Voice & Data Equipment, and Service (maintenance contracts, dialtone, labor), begins its fifth anniversary of consistent growth this spring, in an industry where only the strong have survived a fluctuating marketplace. Unlike many telecommunications companies that have been forced to endure overwhelming economic challenges, Completecomm has grown rapidly, from a small start-up "secondary market" hardware provider, into a one-stop shop service company, prepared to give customers a full range of consultative and provider services.
This end-to-end service has been the driving force behind the expansion of Completecomm's customer base. It provides them with the convenience that comes from working with a single company designed to accommodate all of their technology needs, from installation and maintenance, to discounted, new and refurbished equipment, to on-demand strategic staffing in the areas of communications and information technology. In addition, maintenance contracts have become a successful solution for providing customers with long-term outsourced technology services. Described by staff as "insurance for your phone systems", maintenance contracts can include such choices as pre-paid labor and system monitoring- including any consumable product needs and equipment protection, or a total package, which includes help desk assistance, a pre-set number of hours of monthly labor, and equipment protection. Maintenance contracts not only keep customers higher up on the queue, they also contribute to the building of a stronger relationship. And, to complete this circle of service, the staffing department is on hand to provide project based strategic staffing, contract to hire, and direct placement hiring, including rapid response (within 24 hours) capabilities.
The company tagline "know me and know my business" remains critical to Completecomm's daily approach to customer relations. From the beginning, president Shaun Alger and his staff have taken very basic principles, and applied them to the entire customer relations process, from the technology purchase point, to implementation of products and on to maintenance.
Though each customer is different, the goal remains the same: to be a technology resource that always has the customer's best interests in mind. That means that no matter what, it is always best to be honest with customers, to speak plainly and to tell it like it is. When a company contacts a staff member looking for a telecommunications package, employees are directed to assess each customer's needs and to recommend how best their investment can be spent. If they assess that it's not a fit for Completecomm directly, they will always refer the customer to another source. Their ideal customer fit has ranged in size from 20-500 employees in companies from San Diego to Los Angeles. In addition, Completecomm has also had great success nationally in its sale of "piece parts" and accessories, as well as with sales to customers overseas.
Completecomm's continued expansion came quite unexpectedly to Alger, who says that over the past five years, he and his team simply responded to the demands of their customers. So far, experience has taught them that the best strategy for success is to know the marketplace, deliver the truth and to allow the customer to make the decision that is best for them. "One of the reasons we've been so successful is that at a time when manufacturers discontinued their full support and customers experienced confusion and feelings of abandonment, customers asked us to step in and help - so we responded accordingly," said Alger. "Fortunately we have been able to offer a diversity of products and services that are well suited to assist businesses with any kind of change they are experiencing. Providing them with the solutions they need to respond effectively to this ever changing marketplace has been essential to our own growth as well."
Completecomm's customers have also added greatly to their own bottom line by buying refurbished/redeployed equipment through them. The cost savings of purchased products can average up to 50 percent off of list price. All equipment is tested and repaired and includes a user manual and warranty with every delivery. Completecomm also purchases inventory surplus and specializes in Lucent/Avaya and Nortel phone equipment, Polycom voice and video conferencing equipment, Voicemail products and Plantronics headsets.
To learn more about Completecomm, go to www.completecomm.com. Customer interviews can be arranged upon request. For a company tour or to interview president Shaun Alger, please contact Victoria Mechlin at (949) 702-3411 or via email at vmechlin@goingglobalcommunications.com