IRVINE, Calif., March 14, 2005 (PRIMEZONE) -- Vision Solutions, the industry standard in eServer High Availability, today announced that their CustomerCare Support Center has received the prestigious Support Center Practices (SCP) Industry Best Practices Certification. Vision is the only iSeries high availability provider to have such certification and is included among a very elite group of 200 companies worldwide to pass such rigorous testing and audits for services and support.
"This certification is very meaningful to us and recognizes the hard work and customer centric thinking from the entire team at Vision," said Pete Robie, Vice President of CustomerCare for Vision Solutions. "It also cements in the market what we've known for years, that Vision Solutions offers real world class customer service and support in the High Availability marketplace."
The SCP certification is an internationally recognized standard created with the Service & Support Professionals Association (SSPA), a consortium of leading technology companies. It defines best practices for delivering world-class technology support and is achieved only by the top technology companies in the world. Certification quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the more than 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
"I am very pleased at this recognition from such a prestigious organization and for the incredible diligence demonstrated every day by our CustomerCare team," said Alan Arnold, President and COO of Vision Solutions. "This certification removes the rhetoric from the market and proves that our customers can be assured of receiving the industry's best when dealing with Vision, including consistent and dependable support, faster response and accurate, timely resolution to questions and issues. No other High Availability vendor can substantiate these claims."
About Vision Solutions
Vision Solutions, headquartered in Irvine, CA, is the industry standard in eServer High Availability providing software, services and support solutions for managing a company's mission-critical applications and data. With more than 1,850 customers and 11,000 licenses around the world, the company works closely with a worldwide network of channel partners supporting virtually every industry with its world-class solutions: Visualize(tm), Vision Suite(r), ORION(tm) and ORION Integrator. Vision Solutions is an IBM Premier Business Partner and an IBM High Availability Business Partner. Vision Solutions is a member of the publicly traded IDION group of companies (JSE:IDI). For more information on Vision Solutions, please visit the company's website at www.visionsolutions.com.
About Support Center Practices (SCP) Certification
The world's leading service and support providers use the Support Center Practices (SCP) Certification program as a roadmap for service excellence and a qualitative and quantitative measure of success. As the program administrator and auditor, Service Strategies Corporation applies a proven benchmark process to its certification programs that measures and drives effectiveness for continuous service improvement. For more information, visit www.servicestrategies.com , email info@servicestrategies.com , or call 858.674.4864, toll free in North America 800.552.3058. For more information about SCP Certification visit www.scpcertification.com .