NEWBURY PARK, Calif., April 18, 2005 (PRIMEZONE) -- Nomadix Inc., the leading provider of intelligent network devices and interconnect services for organizations that own or operate public access networks, today announced the addition of Nomadix Support Services (NSS), a service component designed to support and expand the functionality of the widely deployed Nomadix Service Engine(tm) (NSE).
"Nomadix Support Services provide a services platform to meet the needs of an ever evolving market," said Kurt Bauer, President and CEO, Nomadix. "With a comprehensive and SLA-driven support package to rely on, Public Access Service Operators (PASOs) and Venue Owners can be confident that they can offer their customers public access networks that are always functioning at the highest level. PASOs and Venue Owners can rest comfortably knowing that Nomadix offers software updates, SLA-driven technical support and factory hardware assistance that is always available."
Subscribers to NSS Premium Service receive:
-- NSE software updates
-- Web access to detailed product support information
-- 24-hour email technical support
-- 24-hour call center support with defined escalation procedure
and one-hour call back time on critical issues
-- Next business day in-flight hardware support
-- Email alerts
The availability of Nomadix Support Services to the more than 24,000 Nomadix Gateways installed worldwide will enhance the end user experience by providing real-time access to software enhancements for the ever-evolving access Gateway, available 24-hour technical support and proactive customer alerts on topics relating to NSE devices.
"As a distributor we need to know that the products we provide are aggressively supported by the manufacturers. With the public access Gateway market steadily evolving, new capabilities need to be incorporated all the time," said Gregory E. Raskin, CEO of Winncom Technologies. "NSS offers the variety of services necessary to meet our needs."
About Nomadix, Inc.
Nomadix is the leading provider of intelligent network devices and interconnect services that make nomadic computing easy. The company offers the Nomadix Service Engine(tm) (NSE), which allows the public access service operators and venue owners to deploy a cost effective, secure and easy to use high-speed Internet access offering. Nomadix Interconnect Services(tm) are a suite of services that provide intelligent roaming connectivity, content and application delivery in conjunction with the NSE and other public access networks.
The company is headquartered in Newbury Park, Calif., with representatives in Europe, China, Singapore, South Korea, Australia and Latin America. Nomadix sells and supports its products and services globally through licensing and OEM partnerships, Value Added Resellers and Systems Integrators. For additional information, please visit http://www.nomadix.com or call 818-597-1500.
About Winncom Technologies Corp.
Winncom Technologies Corp., a subsidiary of ARC Wireless Solutions, Inc. (OTCBB:ARCS), is a value-added distributor providing wireless fidelity (Wi-Fi(R)) and broadband wireless products and services, voice over Internet protocol (VoIP), virtual private networks (VPNs) and other wireless networking related products and services to resellers and partners throughout North America and Europe. Winncom has established a reputation as a leader in distributing wireless networking, with highly qualified sales, engineering and technical support personnel focused on these solutions. For more information please visit www.winncom.com or call 888-WINNCOM (1-888-946-6266) or (440) 498-9510.