COLCHESTER, Vt. and MARQUETTE, Mich., June 5, 2006 (PRIMEZONE) -- Systems & Software, Inc., a leading provider of customer information solutions (CIS) that empower electric, gas and water utility companies, is pleased to announce that it has completed installation and successfully launched its enQuesta CIS software for the Marquette Board of Light and Power (MBLP), Marquette, Michigan. MBLP, which services roughly 15,000 customers in and around Marquette, covers the largest geographic territory of any municipal electric utility in the state of Michigan. The new agreement with MBLP follows right after Systems & Software successfully implemented a series of system upgrades for several long-standing customers in the water utilities sector who decided to replace their existing systems and expand the relationship with Systems & Software.
"We are delighted to call System & Software our partner," said Susan Wickstrom, IT Manager at Marquette. "We have searched for 2 years looking at virtually every vendor, and after several impressive on-site and remote software demonstrations, we chose Systems & Software. Their flexible system, excellent references and the quality of their personnel led us to make the decision. The subsequent conversion and implementation has convinced us that we made the right one and we look forward to a long and happy relationship."
"We are very pleased with the positive feedback from MBLP," said Burt Willey, President & CEO, Systems & Software. "They are very excited about how smooth the go-live went compared to their previous system replacement experience. They were very appreciative of the professional assistance they received from our team here and the 24/7 support they are getting from Systems & Software."
MBPL's challenge was the need to complete many daily processes from posting payments to the printing of refund checks manually. MBLP is very pleased with the automation Systems & Software's integrated software suite enQuesta offers, including improved navigational ease for enhanced customer service functions and many other efficiency features, such as Internet e-commerce customer service capabilities (i.e. electronic bill and payment/processing).
"Our unique, thorough understanding of utilities and their needs is unparalleled in the industry. Our enQuesta suite of integrated software solutions was developed based on more than 30 years of experience and a singular focus on the utilities industry. Designed specifically to meet our utility customer's needs, enQuesta offers best-in-class product features that have been credited as the most reliable in the industry, help dramatically improve efficiencies, effectiveness, reporting and ultimately, deliver real solutions to our customers as well as those they serve," said Burt Willey, President & CEO, Systems & Software.
About Systems & Software
Systems & Software, Inc. (S&S) enQuesta(tm) is a Web-based utility billing and customer service solution to leading municipal and investor-owned water, wastewater, refuse, gas, and electric utilities. The enQuesta(tm) software suite delivers advanced customer information features, billing, meter management, revenue management, customer Web self-service, electronic bill payment & presentment, field services management & GIS integration, and business intelligence and reporting. Systems & Software supports customer care operations totaling in the millions of transactions per month throughout North America. More information about Systems & Software, Inc. and enQuesta(tm) is available at www.systemsandsoftware.net.