COLCHESTER, Vt. and CHATTANOOGA, Tenn., Dec. 19, 2006 (PRIME NEWSWIRE) -- Systems & Software, Inc. (www.systemsandsoftware.net ) is pleased to announce that the Electric Power Board (EPB) (Chattanooga, Tenn.) has decided to implement enQuesta(tm)'s advanced technology solutions to support their electric CIS requirements.
As one of the largest publicly owned providers of electric power in the country, EPB serves more than 166,000 residents in a 600 square-mile area. Presently it offers a rate which is 24% below the national average and 50% lower than most major U.S. cities.
EPB will take advantage of new technological benefits through this project, which include enhanced Integrated Voice Response (IVR) functionality through the use of Web Services. "We believe this will increase internal efficiencies as well as allow us to meet unforeseen future requirements with minimal effort," said David Thomas, Senior Corporate Technical Consultant, Strategic Systems, EPB.
The electric utility also plans to leverage enQuesta(tm)'s Mobile Work Management interface to extend mobile computing to the field service personnel. The Mobile Work Management Interface will provide seamless integration between enQuesta(tm) and an advanced Mobile Workforce Management System. This will allow EPB's Field Service Personnel to close "paperless" work orders on enQuesta(tm) directly from the field.
"Given the scale and complexity of our account base, it was imperative that we reduce the project risk by leveraging Systems & Software's domain expertise and process capability to minimize the overall time typically required to successfully implement a CIS solution," said Anita James, Corporate Technical Consultant and Project Manager for EPB.
Jeff Kao, CEO, Systems & Software Inc., said, "EPB is a great partner with a strong management team. Together, we will leverage Systems & Software's technology to drive advanced business performance for EPB."
About EPB
A nonprofit agency of the City of Chattanooga, EPB was established in 1935 for the sole purpose of providing electric power to the people of the greater Chattanooga area. Today, EPB is one of the largest publicly owned providers of electric power in the country, serving more than 166,000 residents in a 600 square-mile area that includes greater Chattanooga, as well as parts of surrounding counties. EPB Electric sales revenue was $361 million in 2004. In addition, EPB Electric Power has one of the highest customer satisfaction ratings in the industry.
About Systems & Software, Inc.
Systems & Software, Inc. offers enQuesta(tm), a web-based CIS solution, to leading municipal and investor-owned water, gas, and electric utilities. enQuesta(tm) offers advanced customer information features, billing, meter management, revenue management, field services management & GIS integration, electronic bill payment and presentment, customer self service web portal as well as business intelligence and reporting. Systems & Software, Inc. supports customer care operations with millions of transactions per month throughout North America. For more information on how Systems & Software, Inc. and enQuesta(tm) empowers the utility industry, please go to www.systemsandsoftware.net.
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