BRYN MAWR, Pa., Aug. 27, 2007 (PRIME NEWSWIRE) -- Specialty finance company J.G. Wentworth today announced the appointment of Karl D. Fischer as Director of Call Center Operations. In this newly created role, Mr. Fischer, 47, will be based at the company's headquarters in Bryn Mawr, PA and report to Michael Goodman, Chief Executive Officer of J.G. Wentworth.
Prior to joining J.G. Wentworth, Mr. Fischer was Senior Vice President, Customer Contact Strategies for Bank of America, the nation's largest credit issuer, where he was responsible for overseeing day-to-day customer service operations and strategic vision. In that role, he managed the operational performance of more than 4,000 customer service associates in 12 locations nationwide, with responsibility for call forecasting, workforce management, financial planning, customer service analytics, call routing and IVR (Intelligent Voice Response) strategies. In addition, Mr. Fischer was responsible for the five-year strategic planning process for Bank of America's card services centers.
Earlier in his career, Mr. Fischer was a key member of the MBNA/Bank of America transition team with responsibility for the merger of the two companies' credit card customer services operations. Prior to that, Mr. Fischer had nearly ten years of senior management positions in MBNA's affinity marketing and sales business. He held leadership positions in the financial services sector, the co-branded marketing sector, regional marketing management and the motor sports sector.
"Karl will be a key member our management team as we continue to implement our growth strategy. His deep expertise in customer service management will be a critical element in our ability to ensure the best service to our clients," Mr. Goodman said. "We are committed to providing products that offer liquidity options to consumers with illiquid financial assets, and our team of professionals are experienced in educating clients on what options are available to meet their needs."
Mr. Fischer holds an MA in Organizational Communication and a BA in Sports Management from the University at Buffalo. Mr. Fischer is married with four children and serves on the board of the Delaware Autism Society.
About J.G. Wentworth
For more than 15 years, J.G. Wentworth has been purchasing annuities as well as other deferred payment streams. During this time, the company has purchased over $2 billion of future payment obligations. The company's annuity-backed notes are rated AAA by Standard & Poor's and Aaa by Moody's and sold to institutional investors. J.G. Wentworth is based in Bryn Mawr, PA. For more information about J.G. Wentworth, go to www.jgwentworth.com.