-- 10% improvement in "time-to-decision" versus Industry Average (5%) and
Laggards (3%)
-- 11% improvement in number of decision-makers with visibility to KPIs
versus Industry Average (5%) and Laggards (6%)
-- 9% improvement in profitability versus Industry Average (7%) and
Laggards (4%)
-- 9% improvement in revenue growth versus Industry Average (8%) and
Laggards (5%)
-- 9% improvement in net-new customers versus Industry Average (6%) and
Laggards (1% decrease)
-- 9% improvement in customer satisfaction versus Industry Average (7%)
and Laggards (2% decrease)
"Businesses thrive or fail based on their ability to identify, define,
track and act upon key performance metrics/indicators (KPIs). Executives
and line-of-business management are increasingly feeling the pressure to
establish the right KPIs to enable timelier and more accurate decisions.
The faster and more accurately KPIs can be accessed, reviewed, analyzed and
acted upon, the better chance an organization has for success. This report
is a roadmap for business management and decision makers who desire to
achieve those goals through Best-in-Class use of KPIs," said David Hatch,
Research Director of Aberdeen's Business Intelligence Practice.
A complimentary copy of this report is made available due in part by the
following underwriters: Dundas, iDashboards, Insightformation, Corda, and
Actuate. To obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=4279.
About Aberdeen Group, a Harte-Hanks Company
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© 2007 Aberdeen Group, Inc., a Harte-Hanks Company 260 Franklin Street Boston, Massachusetts 02110-3112 Telephone: (617) 723-7890 Fax: (617) 723-7897 www.aberdeen.com
Contact Information: Media Contact: David Hatch Research Director 617-854-5329 david.hatch@aberdeen.com