Contact Information: For More Information Contact: Matthew Langan DBC Public Relations for Approva 202.298.7600 x.219 matthew@dbcpr.com Priya Ramesh Approva 703-956-8409 priya.ramesh@approva.net
Approva Receives Prestigious SSPA STAR Award for Excellence in Emerging Business Support
Company Recognized for Exemplary Technical Support and Maintaining High Customer Satisfaction Levels
| Quelle: Approva
RESTON, VA--(Marketwire - October 16, 2007) - Approva® Corporation (www.approva.net), the
leader in continuous controls monitoring and audit automation software,
today announced that the company received the 2007 SSPA STAR Award for
Service Excellence in Emerging Business Support for exemplary technical
support. The award was presented by the Service & Support Professionals
Association (SSPA), the nation's largest and most prestigious organization
for technical support and services professionals.
As the winner in the Emerging Business Support category, Approva was
recognized for providing exceptional customer support that effectively
maintains customer satisfaction and loyalty and assists in driving new
business.
"We are honored to be selected by the SSPA for such a highly competitive
award," said Judith Platz, vice president of global customer support for
Approva. "The recognition demonstrates our commitment to provide
exceptional support and education to our growing customer base. As we
expand our market presence in the governance, risk and compliance (GRC)
space, we are also establishing new standards in global customer support
and education to help our customers maximize the returns on their
investments."
The SSPA Star Award honors companies that consistently demonstrate a high
level of commitment to delivering world-class results in technical support.
Companies seeking the SSPA STAR Award undergo a rigorous evaluation process
against an extensive set of criteria, with the winners selected by the
SSPA's Advisory Board members.
"Traditionally, the SSPA Service Excellence award winners have set the
standard for the industry by delivering world-class, value-added service
and support to their customers," said Stephen Smith, executive director,
SSPA. "This year's group of winners was no exception, and the dedication
of these organizations continues to impress within the service industry."
About the SSPA
The SSPA is chartered with bringing together the service and support
community's best and brightest minds to deliver a relevant blend of market
research, programs and certifications including the distinguished
Excellence in Service Operations program, as well as networking, media and
analyst relations, education and other information resources. SSPA's core
constituents include the world's leading enterprise and consumer technology
companies as well as scores of innovative small and mid-sized companies
that serve to continually refresh the industry by bringing new ideas and
processes to the marketplace. The SSPA also partners with thought leaders
such as J.D. Power and Associates and the Wharton School to create programs
that benefit the industry. The SSPA is a member of a global network of
associations that includes the Technology Professional Services Association
(TPSA), the Association for Services Management International (AFSMI) and
the Electronic Supply Chain Association (ESCA). For more information, visit
www.thesspa.com.
About Approva
Approva® Corporation is the industry-leading provider of governance, risk
and compliance (GRC) software for continuous controls monitoring and audit
automation. We enable business, finance, IT and audit professionals to
automate controls across SAP, Oracle, JD Edwards, PeopleSoft and other
legacy applications. Our products are the controls monitoring standard for
half of the Big-4 audit firms. Global companies such as Bayer, DirecTV,
Discovery Communications, First Advantage, Honeywell, P&G, Pratt & Whitney,
Siemens and T-Mobile rely on Approva to reduce compliance risk, increase
operational efficiency and flag exceptions to their business controls.
Approva has certified integrations with Microsoft, Sun Microsystems, IBM
and SAP to provide a holistic GRC solution. For more information, visit
www.approva.net.
Editors Note: For company news and other information, please log onto to
Approva's press room at www.approva.net/news.