SAN MATEO, CA--(Marketwire - August 6, 2008) -
Digital
Fuel®, the leader in
IT Service Management
solutions, today announced the industry's first
pre-defined IT
service portfolio and catalog, providing customers with immediate
online access to a dynamic, fully populated catalog built on years of
service management expertise and best practices. Built on Digital Fuel's
ServiceFlow, the global standard for managing services as
a business, the new solution provides enterprises with the foundation for
their IT service management and
ITIL initiatives to drive service excellence at lower
costs.
With Digital Fuel's Pre-defined IT Service Portfolio and Catalog,
enterprises can instantly adopt a fully pre-defined IT service catalog that
includes all of the core services commonly offered by an IT organization,
including applications, datacenter, end-user computing, network and
telephony, professional services, service desk and many others. Within
minutes, any organization can set up a complete
service
catalog with a full suite of service lines, a process that can
typically take many months to achieve.
The pre-defined catalog serves as a starting point, enabling enterprises to
easily edit any of the services to fit their specific service universe,
including service hierarchy, offerings, descriptions, service levels and
price. The net result is a low risk, low cost, immediately valuable service
catalog that lowers TCO, drives service excellence and reduces service
costs.
"Developing a comprehensive IT service catalog is an essential step --
preferably the first step -- in successful ITIL implementations," said Paul
Burns, senior analyst with research firm Enterprise Management Associates.
"Digital Fuel's new pre-defined service catalog solution gives enterprises
a major head-start in establishing ITSM discipline by providing a fully
populated, rapidly usable IT service portfolio and catalog. With this core
aspect of
ITSM
addressed, enterprises can move ahead to refining their service offering,
managing service performance, incorporating billing and usage and more
closely understanding the costs of their entire IT service portfolio."
As enterprises continue the rapid shift toward running IT as a business,
Digital Fuel is at the center of this transformation, providing the
solutions necessary to define and deliver better services at reduced costs.
The new solution builds on Digital Fuel's leadership position among the
world's leading global services organizations, including BT, Capital One,
Cisco, Cummins, Deutsche Bank, IBM, Nationwide, Nestle, Dell, General
Electric, Procter & Gamble and many others.
The new solution helps customers quickly create, define, and publish their
own IT service catalog. The pre-defined service catalog includes:
-- Complete IT Service hierarchy, with full support for ITIL v3
-- Six pre-defined service lines with 60 offerings
-- Service Level Metrics and pricing for each offering
-- Leverages ITIL v3 best practices
-- Reports and dashboards
The new
Pre-defined IT Service Catalog can be delivered on-site or as a managed
service and is available now at
www.digitalfuel.com.
About Digital Fuel
Digital Fuel Technologies, Inc.,
is the leading provider of
Service Catalog,
Service
Level Management (
SLM)
and
Service Financial Management software solutions for IT,
Communications, HR, F&A in enterprises and commercial service providers.
The company's ServiceFlow business software applications manage billions in
Telco, IT and other business services at companies and governments around
the world such as British Telecom, Cisco, Computacenter, CSC, Cummins,
Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA,
Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is
headquartered in San Mateo, California, USA, with offices across North
America and Europe. Learn more at
www.DigitalFuel.com.
Contact Information: Media Contact:
Jesse Odell
LaunchSquad
+1 (415) 625-8555
fuel (at) launchsquad (dot) com