CARY, N.C., Aug. 6, 2008 (PRIME NEWSWIRE) -- Cicero Inc. (OTCBB:CICN), a leading provider of desktop integration and automation solutions, today announced that Cicero has received a 2008 TMC Labs Innovation Award from Technology Marketing Corporation's Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
Cicero's proven technology provides a framework for rapidly integrating and enabling applications, allowing companies to improve end user productivity and elevate the customer experience. Cicero automates workflow and provides a cost-effective way to organize diverse business applications within a consistent, task-oriented desktop. Using Cicero, organizations can quickly integrate and enable business applications such as Software as a Service CRM, Web, Windows, and legacy. Cicero can also be used to create new composite applications, integrate web services, leverage information from third party applications, and extend the functionality of legacy systems in support of a Service-Oriented Architecture. Additionally, Cicero allows you to consolidate data, streamline business processes, enforce rules and compliance, and add additional functionality such as single sign-on without having to purchase new applications.
"Cicero has clearly demonstrated to the staff of TMC Labs that their product is truly innovative in the CRM and contact center industries. Cicero has made significant contributions in the advancement of this industry," said Nadji Tehrani, founder and chairman of TMC, and publisher of Customer Interaction Solutions. "We're proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year."
"Cicero deserves this great honor for creating a ground-breaking solution. Cicero has demonstrated raw innovation and offers unique features," added Tom Keating, CTO and TMC Labs Editorial Director. "I look forward to seeing other innovative solutions from Cicero as they continue to contribute to the future of the CRM and call center marketplace."
The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those representing a significant contribution to the industry.
The TMC Labs 2008 Innovation Award highlights will be published in the September and October 2008 issues of Customer Interaction Solutions magazine.
About Cicero Inc
Cicero Inc. provides software integration solutions for contact centers and other complex information environments. Cicero solutions align underlying technology with business processes, streamline user interactions, improve total productivity, assure completeness and compliance, reduce turnover, and raise knowledge-worker morale and effectiveness.
Patented Cicero technology quickly and non-invasively integrates disparate applications on the desktop. Cicero integration produces results in weeks, and ROI can be achieved in months. Cicero commits to results which are impossible for invasive, server-side strategies and technologies.
Cicero's technology serves more than 50,000 knowledge workers at Merrill Lynch, Nationwide Financial, and other companies, large and small. In one recent implementation, Cicero integrated eight applications for nine hundred agents' desktops in only seven weeks to reduce average call times by approximately 40 seconds. Results also include improved customer service and a $1+ million per year operating cost reduction. For more information about Cicero, please visit www.ciceroinc.com.
Cicero and Cicero Studio are trademarks of Cicero Inc. and/or its affiliates. Other company names and/or products are for identification purposes and are the property of, and may be trademarks of, their respective owners.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million U.S. visitors according to Quantcast and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference. For more information about TMC, visit www.tmcnet.com.
Safe Harbor: Except for any historical information contained herein, this news release may contain forward-looking statements on such matters as strategic direction, anticipated return on investment, business prospects, the development and capabilities of the Cicero product group, new products and similar matters. Actual results may differ materially from the anticipated results or other expectations expressed in this release of a variety of factors, including risks that customers may not adopt the Cicero technology, which Cicero, Inc. may not successfully execute its new strategic initiative and other risks and uncertainties that could cause actual results to differ materially from such statements. For a description of other factors that could cause such a difference, please see Cicero Inc.'s filings with the Securities and Exchange Commission.