Contact Information: For more information, contact: Julie Redard Sterling Commerce (978) 513-6386 Jamie Leicht Fleishman-Hillard (619) 237-7711
Fifteenth Fastest Growing Company in U.S. Chooses Sterling Commerce for Managed B2B Integration Services
Big Time Products, LLC., Maker of Work and Cleaning Gloves, Delivers the "Perfect Order" by Accelerating B2B Collaboration for Reliable and Quick Processing of Customer Orders
| Quelle: Sterling Commerce
COLUMBUS, OH--(Marketwire - September 8, 2008) - Sterling Commerce, an AT&T Inc.
(NYSE : T ) company, today announced that Big Time Products LLC., named the
15th fastest growing company in the U.S. according to Entrepreneur Magazine
last year, has chosen Sterling Commerce Managed
Services (SCMS) to manage its entire business-to-business (B2B)
integration infrastructure and related business processes. SCMS provides
the people and processes to ensure all documents exchanged with Big Time
Products' customers and partners arrive on time, enabling the company to
meet its demanding customer delivery requirements.
Big Time Products, based in
Rome, Ga., makes work and cleaning gloves sold at such national retailers
as The Home Depot, Wal-Mart, and BJ's Wholesale Club. Big Time Products is
committed to ensuring that each product has the best quality materials
available at a great value. The company processes roughly 8,000 -10,000
orders per month, ships orders direct-to-store within 48 hours of receipt,
and guarantees 98 percent complete and on-time delivery.
"We promise our customers a very high level of service. Outsourcing our B2B
integration processes to Sterling Commerce lets us focus on what we do
best -- delivering superior products at the highest possible value," said
Brianne Wilson, IT director at Big Time Products. "Sterling Commerce is
the best in the business and the best choice for us. The company delivers
a world class and 'dial-tone'-reliable B2B infrastructure supported with
B2B professionals to provide the checks and balances we need to deliver
superior customer service."
Each moving part of the complete e-commerce
process represents a potential point of failure. SCMS provides document process management and trading partner support that
monitors and manages each of these points of failure, diagnosing problems,
and working directly with Big Time Products' trading partners to correct
them before they become business-critical. With SCMS, Big Time Products
expects to gain more visibility into and better understanding of what's
happening with its data to ensure customer confidence and to meet its
business service level agreements (SLAs) for delivery. In addition, SCMS
seamlessly integrates business partner transactions with back-end
applications. For Big Time Products, that integration will be critical in
eliminating duplicate orders entered into its enterprise resource planning
(ERP) system.
"Big Time Products is delivering on the 'Perfect
Order,' exceeding customer expectations with 99 percent on-time and
complete orders," said Richard Douglass, global manufacturing industry
executive at Sterling Commerce. "Sterling Commerce is pleased to enable
those 'Perfect Orders' by delivering a better B2B operation for reliably
and securely managing the company's order-to-shipment process for lower
cost than an in-house operation."
About Sterling Commerce
Sterling Commerce, a subsidiary of AT&T Inc. (NYSE : T ), helps customers
thrive in a global economy by connecting their business communities,
processes, people and technology. More than 30,000 customers worldwide --
including 80 percent of the Fortune 500 -- use Sterling Commerce solutions
for business
process integration, multi-channel
selling, and supply chain
fulfillment to improve profitability inside and outside their company
walls. Headquartered in Columbus, Ohio, Sterling Commerce has offices in
19 countries and most major cities around the world. More information on
the company can be found at www.sterlingcommerce.com.