WAKEFIELD, Mass., Nov. 19, 2008 (GLOBE NEWSWIRE) -- Panviva, the health insurance industry's leading provider of Business Process Guidance (BPG) systems, announced today the opening of a new U.S. office in Wakefield, Massachusetts, just outside of Boston which will offer support for the company's growing health insurance customer base.
Panviva, a pioneer in the new field of BPG, is consistently delivering dramatic cost reductions and quality improvement results for companies such as Medibank Private, Australia's largest health insurer, through the company's flagship product, SupportPoint. Panviva, a global company headquartered in Melbourne, Australia, has clients around the world, including Thomson-Reuters, Hewlett-Packard, Caterpillar and Fosters.
"Because our projects are low cost and low risk, our client and prospect base in the U.S. is growing substantially," said David Frenkel, CEO of Panviva. "We not only generate rapid and significant savings in call center operating costs, but our solutions deliver three to six month payback periods that make them self-funding."
Panviva's Business Process Guidance System, SupportPoint, is like a GPS for the desktop, guiding CSRs step-by-step through procedures, policies and product information in real-time. SupportPoint works seamlessly with the applications on a CSR's desktop, recognizing where the CSR is in a process and providing guidance relevant to their role and context.
Not only does SupportPoint generate significant savings by reducing training and support costs, shortening average handling time, and improving first call resolutions rates, the system also increases the consistency and quality of agent interactions and improves their adherence to policies and procedures which are critical to organizational governance.
An informational whitepaper on the topic of BPG for health insurance is now available upon request at the Panviva website. Visitors to www.panviva.com/BPG12 can download a free copy today.
About Panviva
Panviva is the developer of SupportPoint, the world's leading Business Process Guidance (BPG) system. Over 120,000 users worldwide rely on SupportPoint to guide them through complex processes and policies in real-time. Headquartered in Melbourne Australia, with U.S. operations in Boston MA, Panviva helps its customers to cut operating costs while improving performance since 1996.