-- Luxury Hotels -- Small Luxury Hotels of the World-8.54 -- Peninsula-8.31 -- Ritz-Carlton-8.26"A paradox is occurring in today's luxury marketplace. As wealthy consumers have cut back, many luxury brands have also cut back, unfortunately, on the great experiences they were known to deliver. Yes, economics are really important, but delivering an extraordinary customer experience is critical," said Milton Pedraza, CEO of the Luxury Institute. "This is the time when luxury leadership counts most. In Small Luxury Hotels of the World, we see both brand leaders and hotel owners cooperating to increase customer loyalty. In fact, all top-three brands in this year's survey, which include Peninsula and Ritz-Carlton, have been consistently rated in the top-three for several years. That kind of culture and consistency tells us that these three brands are committed to providing the optimal luxury experience long-term". The proprietary Luxury Brand Status Index (LBSI) survey is the only unbiased measure of the prestige of leading brands among wealthy Americans. A national sample of 1,505 wealthy American consumers, with average weighted household income of $343,000 and $3.2 million in household net worth was surveyed online. Survey results are weighted to match demographic and net-worth profiles of the same audience according to the latest Survey of Consumer Finances from The Federal Reserve. About the Luxury Institute (www.LuxuryInstitute.com) The Luxury Institute is the uniquely independent and impartial ratings and research institution that is the trusted and respected voice of the high net-worth consumer. The Institute provides a portfolio of proprietary publications and research and consulting services that guides and educates high net-worth individuals and the companies that cater to them on leading edge trends, high net-worth consumer rankings and ratings of luxury brands, and best practices. The Luxury Institute also operates the LuxuryBoard.com (www.LuxuryBoard.com), the world's first global, membership-based online community for luxury goods and services executives, professionals and entrepreneurs.
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