SAN JOSE, CA--(Marketwire - July 20, 2010) - Innovative "IT-as-a-service" provider, NetEnrich, today announced that it is partnering with N-able Technologies®, the global leader in remote monitoring and management (RMM) software for managed service providers (MSPs) and IT departments, to launch N-able MSP Supplemental Services™. NetEnrich offers highly secure, real-time services to IT solution providers that support small business to enterprise-level network operations and data centers with remote monitoring, management and IT operations.
"At NetEnrich, we encourage our VAR and MSP partners to focus their sights on becoming their customer's CIO, by offloading costly administrative and operational tasks associated with keeping technology infrastructure up and running 24/7," says Mitchell Cipriano, vice president of marketing for NetEnrich. "Small business customers, in particular, need a CIO who can help them better understand how to leverage their IT investment to achieve their business goals. By focusing their efforts away from routine tasks, and instead taking on the role of CIO and advising the customer on ways to use IT to more effectively drive better business results, VARs and MSPs will undoubtedly be more successful in driving higher margin IT engagements."
The new MSP Supplemental Services offering complements N-able's award-winning N-central® 7.0 with Endpoint Security Manager™ RMM platform and gives N-able partners new capabilities for delivering comprehensive network operations center (NOC) services to customers without the need to build their own infrastructure or tie-up valuable time in administrating NOC services. NetEnrich's NOC services give MSPs a remote and fully secure option for the management, monitoring and remediation of their customers' IT infrastructures.
"Through NetEnrich and Supplemental Services, we offer our partners an entirely new way to manage technical labor resources more efficiently, build and sustain recurring revenue streams, improve service levels and customer satisfaction, and increase profitability," says Gavin Garbutt, N-able's president and CEO. "We're extremely pleased to team with NetEnrich to leverage its innovative NOC in order to help our partners build upon the success they've enjoyed with N-central."
NetEnrich's NOC services, which are now available through N-able, offer two categories for remote MSP management and monitoring of desktops, servers and network devices:
- Proactive Service, which includes monitoring and escalation services that augment N-able's RMM platform
- Managed Service, which includes monitoring and remediation services that augment N-able's RMM platform
Key features and benefits of NetEnrich's NOC services include:
- Monitoring and alerting for servers, routers, switches, firewall resources, laptops and desktops
- Preventative maintenance including backup and vulnerability scans
- Asset reporting
- Secure remote infrastructure management for MSPs
- Less intrusive engagements and smooth on-boarding process
- Quality service offerings for monitoring and managing IT infrastructure
Features exclusive to N-able's new Supplemental Services offering are:
- Optional for servers: N-able Endpoint Security Manager
- Remote troubleshooting and fix
For more information, please visit www.netenrich.com or call 408-436-5900.
About N-able Technologies
N-able Technologies is the global leader in remote monitoring and management software for managed service providers and IT departments. N-able's award-winning N-central platform and complementary toolsets, backed by best-in-class business and technical services, are proven to reduce IT support costs, improve network performance and increase productivity through the proactive monitoring, management and optimization of IP-enabled devices and IT infrastructure. N-able is 100% channel-friendly and maintains operations in North America, the U.K., the Netherlands and Australia. Start a free 30-day trial of N-central at www.n-able.com/trials.
About NetEnrich
NetEnrich is a next-generation "IT as a Service" (ITaaS) company that is 100 percent dedicated to advancing the professional IT services delivered through the Channel. NetEnrich's innovative approach to IT service management is fully secure and gives IT solution providers more control over their remote managed services practices. NetEnrich's comprehensive IT service portfolio is designed to create efficiencies and improve the quality of service delivered by the IT Channel. NetEnrich uses proprietary IT management technologies and processes that generate reliable SLAs and complete visibility and accountability to our customers. NetEnrich Global NOC locations are based in India, Japan and the U.S. Our operations are ISO27001 certified and SAS70 audited and our services use ITIL-based processes.
Contact Information:
Media Contact:
Jennifer Anaya
iD8 Marketing |Strategy (for NetEnrich)
+1.714.335-5344
AIM: JenniferiD8