SCOTTSDALE, AZ--(Marketwire - July 27, 2010) - Sage North America today announced "Software-as-a-Service: Managing Key Concerns and Considerations," a research publication from Saugatuck Technology identifying security, data integrity and customization as the three top deployment concerns of small and midsize businesses considering SaaS or cloud-based business applications. The Sage-sponsored white paper is available at www.sagesaleslogix.com/smbcloudcrm1 and a Saugatuck webinar specifically detailing Cloud CRM considerations for SMBs is scheduled for 1:00 p.m. EDT July 28th -- reservations at www.sagesaleslogix.com/saugatuck.
"Executives are relatively unconcerned with whether or not providers' solutions are delivered via a multi-tenant architecture as only 8% of survey respondents referenced it," explained Robert McNeill, Saugatuck Technology vice president. "Not only do SMBs want the ability and tools to customize solutions, they also want robust backup and recovery capabilities -- hallmarks of core, mainstream IT in any business."
Saugatuck's 2010 SaaS user survey indicates that, by year-end 2012, between 40% and 50% of SMB executives expect to have adopted SaaS-based CRM. This adoption requires management of cloud computing concerns.
Saugatuck Cloud Computing Survey: Top Three SMB Deployment Concerns
- Data security and privacy
- Data and transaction integrity
- Customization for unique business requirements
Saugatuck's 2010 survey shows the high importance SMB executives place on SaaS business process and workflow integration, which maps directly to the demand by businesses for IT to enable better and more ways of doing business at lower cost.
Saugatuck Cloud Computing Survey: Top Three SMB Technology Considerations
- Business process management and workflow
- Robust backup and recovery
- Mobile device support
About Sage North America
Sage North America is part of The Sage Group plc, a leading global supplier of business management software and services. Sage North America employs 4,000 people and supports 3.1 million small and midsized business customers. The Sage Group plc, formed in 1981, was floated on the London Stock Exchange in 1989 and now employs 13,100 people and supports 6.2 million customers worldwide. For more information, please visit the website at www.sagenorthamerica.com.
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Contact Information:
Media Contact:
Ryan Zuk
Sage North America
480-368-3818
ryan.zuk@sage.com