DALLAS, Feb. 28, 2011 (GLOBE NEWSWIRE) -- Archipelago Learning (Nasdaq:ARCL), a leading subscription-based, software-as-a-service (SaaS) provider of education products, has been chosen as a winner of the 2011 Stevie® Awards. For the second consecutive year in which the company has been eligible, Archipelago Learning was selected as Best Customer Service Department – Public Service and Education. Additionally, the company received the People's Choice Award for Favorite Customer Service – Public Service and Education, a new award added this year.
Now in its fifth year, the Stevie Awards for Sales & Customer Service is the world's leading sales awards, customer service awards, and call center awards program, recognizing organizations and individuals for their recent achievements in these disciplines. The awards are governed by a board of distinguished judges and advisors that includes many leading business figures. The Stevie Awards organization also hosts the prestigious American Business Awards.
"Providing outstanding customer service has been a guiding principle since our inception, and part of the core values our employees live by every day," said Tim McEwen, President and Chief Executive Officer of Archipelago Learning. "We are so proud to be recognized for our strong customer service efforts for the second time. It is our customers — school administrators and teachers — that make it easy for us to go above and beyond to provide them with the support they need to help their students achieve greater academic success."
Used by millions of students in thousands of schools across the United States, Archipelago Learning's web-based educational programs, including Study Island, Northstar Learning, EducationCity and Reading Eggs, create a multitude of age-appropriate, engaging learning experiences for students and teachers, alike.
More than 800 entries from organizations of all sizes and in virtually every industry were submitted to this year's Stevie Awards competition, an increase of more than 60 percent over 2010. There were 25 categories for customer service professionals as well as 40 categories for sales professionals.
Archipelago Learning's award for the Best Customer Service Department of the Year was determined by more than 177,000 public votes. Companies in other business categories that received awards for Customer Service included: Macy's, Marriott Vacation Club, PetRays, and India's TATA Motors Ltd.
About Archipelago Learning
Archipelago Learning (Nasdaq:ARCL) is a leading subscription-based, software-as-a-service (SaaS) provider of education products used by approximately 13 million students in over 35,000 schools throughout the United States, Canada, and the United Kingdom. Our supplemental product offerings facilitate the evolution of education as technology transforms the learning experience. For more information, please visit us at www.archipelagolearning.com.
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About The Stevie Awards
The Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.stevieawards.com.