FARGO, N.D., May 11, 2011 (GLOBE NEWSWIRE) -- DMS Health Technologies, a leader in medical device sales and services, announced today that it was honored for delivering 'world-class' customer service for the third consecutive year in 2010 as a recipient of Omega Management Group Corp.'s NorthFace ScoreBoard AwardSM in ceremonies at the 2011 SCORE Conference on April 28 in Boston. Established in 2000, the NorthFace ScoreBoard Award is the first program in the service industry to recognize organizations who not only offer exemplary service to their customers, but who center their very existence on a deep commitment to consistently exceeding customer expectations. Omega, based in Billerica, Mass., provides Customer Experience Management (CEM) strategy services that help companies increase revenue and profits by maximizing customer satisfaction and loyalty.
As rated by its own customers, DMS Health Technologies achieved excellence in customer service during 2010 for its mobile diagnostic imaging services and interim rentals for MRI, CT, PET/CT, nuclear medicine, digital mammography, cardiac/angio and bone densitometry, and its diagnostic imaging equipment service. In addition, 'best in class' scores were received for interim rentals sales representation and for the diagnostic imaging equipment delivery and installation process; 98% and 100% customer satisfaction respectively.
"DMS Health Technologies has always been an organization dedicated to providing best-in-class customer service and it remains one of our cherished values," states Paul Wilson, CEO of DMS Health Technologies. "Our organization has put forth an incredible effort to focus on what really matters, and that is service to our customers. The effort of every employee is to 'make a difference,' and these efforts are recognized by achievement as a customer satisfaction award recipient from Omega. The program we implemented in 2008 with Omega intimately engages our customers to provide valuable feedback, allowing us to continually improve and build customer loyalty."
Omega's methodology measures customer satisfaction and loyalty levels on a 5-point scale four times during the year in such categories as technical support, field service, customer service and account management. The NorthFace ScoreBoard Award recipients are companies who, based solely on survey responses from their own customers, achieved a 4.0 or above out of a possible 5.0.
"Due to its unique, 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception in 2000 as the only objective benchmark for excellence in customer service," said John Alexander Maraganis, president & CEO of Omega. "Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the 'Loyalty Zone,' are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."
About DMS Health Technologies
DMS Health Technologies, an operating company of Otter Tail Corporation, specializes in delivering products and services to the healthcare industry. DMS Health Technologies is a distributor of Philips Healthcare diagnostic imaging equipment and patient monitoring equipment in the upper Midwest; sells supplies and accessories, and reconditioned equipment, ultrasound and biomedical and diagnostic imaging parts nationwide. DMS Health Technologies also provides mobile, interim and fixed-site diagnostic imaging solutions (MRI, CT, PET/CT, Nuclear Medicine, Ultrasound, Cardiac/Angio, Bone Densitometry and Digital Mammography) across the United States; and diagnostic imaging equipment service in the upper Midwest. For more information about DMS Health Technologies, visit www.DMSHealthTechnologies.com.
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About Otter Tail Corporation
Otter Tail Corporation has interests in diversified operations that include an electric utility, manufacturing, health services and infrastructure businesses which include plastics, construction and transportation. Otter Tail Corporation stock trades on the NASDAQ Global Select Market under the symbol OTTR. The latest investor and corporate information is available at www.ottertail.com. Corporate offices are located in Fergus Falls, Minnesota, and Fargo, North Dakota.