PHILADELPHIA and WOBURN, Mass., Oct. 18, 2011 (GLOBE NEWSWIRE) -- EDUCAUSE – Georgia College has selected and implemented LogMeIn Rescue, LogMeIn, Inc.'s (Nasdaq:LOGM) flagship remote support service as its primary IT support tool. The Milledgeville-based college— the state's designated public liberal arts university—is using Rescue to deliver remote technical support to 2,000 faculty and staff.
With LogMeIn Rescue, Georgia College's IT department delivers instant IT support services to clients on the college's east and west campuses, as well as its Macon campus, which houses the Center for Graduate and Professional Learning. Previously, technicians were heavily reliant on phone and on-site support, often travelling up to 30 miles to troubleshoot and resolve technical issues. Today, LogMeIn Rescue enables help desk staff members to remotely access, configure and repair devices via the Internet. Remote sessions are initiated on-demand and only with explicit permission from the end-user, a feature that is critical to faculty and staff that maintain sensitive information, including student records and academic research.
"Like most higher education institutions, Georgia College was challenged to expand and expedite its IT support services to handle an increasing number of devices. And like most universities, our environment consists of an increasingly vast number device types, versions, and operating systems," said James Carlisle, Director of Technology Support Services and interim Assistant CIO at Georgia College. "LogMeIn has become a critical tool and productivity enabler to our university community, in a way that fits within both our IT budget and support staff headcount."
Georgia College technicians deploy Rescue for everything from PCs to Macs and smartphones to tablets, to more effectively diagnose and resolve their constituents' technical issues. An on-demand online console offers support professionals the ability to connect to a computer, smartphone or tablet remotely without requiring pre-installed software. The ability to see and control the user's device to quickly configure, diagnose, repair and train has virtually eliminated the need for IT staff to travel, resulting in enhanced productivity of the helpdesk staff.
"Higher education institutions have long faced the diverse IT requirements that are only now hitting corporate enterprises. Universities are always looking for ways to enhance technology offerings, yet tight budgets coupled with the need for a secure technological environment make implementing the right tool a challenge," said Lee Weiner, Vice President Support Products for LogMeIn. "The use of Rescue will be instrumental in helping Georgia College provide quality IT services that support faculty and staff in the most efficient and secure ways possible."
LogMeIn will be an exhibitor at Educause 2011, taking place Oct. 18 – 21 at the Pennsylvania Convention Center in Philadelphia. Attendees can visit booth #2116 to see demonstrations of the company's remote IT service and collaboration offerings.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides cloud-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPad™ and Android™ tablets, and digital displays. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower nearly 13 million users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, Japan, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn is a registered trademark of LogMeIn in the U.S. and other countries. iPad is a trademark of Apple, Inc., and Android is a trademark of Google, Inc. in the U.S. and other countries around the world.