BOSTON, Dec. 7, 2011 (GLOBE NEWSWIRE) -- Interactions Corporation joins the ranks of over 2,000 consumer-centric members of SOCAP International, the global community of customer relationship experts. The SOCAP organization consists of prominent brands representing multiple industries in customer care.
Through its conversational self-service system, Interactions delivers a revolutionary experience to millions of consumers each month for some of the world's most well-known brands. Through SOCAP's extensive membership program, Interactions will gain insight and direct feedback regarding key customer service issues and trends.
SOCAP's events include an annual conference, industry-specific annual summits and a suite of online offerings. Additionally, SOCAP offers its own publication entitled Customer Relationship Management (CRM) Magazine along with consistent research related to all areas of customer care.
"We are thrilled to become a member of an organization that has such a strong focus on customer service. The feedback and insights we will gain by interacting with SOCAP members will help us stay in tune with customer care trends." said Phil Gray, EVP of Marketing and Business Development for Interactions Corporation.
"We are pleased to welcome Interactions to SOCAP International," said Matthew D'Uva, President of SOCAP. "The company's expertise in the area of self-service will contribute greatly to our business partner community, which is committed to improving the consumer experience."
About Interactions Corporation
Interactions Corporation enables companies to more effectively interact with their customers. Our patented technology for automated voice and other interactive systems delivers an unprecedented level of understanding that engages customers in a productive, natural conversation. The company serves a growing customer roster of industry-leading brands from its corporate headquarters near Boston, Mass., with additional facilities in Indiana and Texas. Learn more at www.interactions.net
About SOCAP International
Founded in 1973, SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries. SOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business. The Association's members include vice presidents, directors, managers and supervisors of customer care and consumer affairs from top Fortune/Forbes 1000 companies as well as hundreds of business partner organizations. SOCAP provides the educational tools and professional resources to help its members to drive business transformation within their companies. Additionally, SOCAP's exclusive network gives members access to thousands of customer relationship experts across the globe. Visit www.socap.org for more information on SOCAP International.
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