BEDFORD, Mass., June 4, 2012 (GLOBE NEWSWIRE) -- Each year SoundBite Communications, Inc. (Nasdaq:SDBT), a leading provider of Hosted Contact Center and Mobile Marketing solutions, powers nearly two billion proactive customer interactions for more than 450 clients, including 25 Global 500 and 50 Fortune 500 companies. SoundBite will showcase its two robust platforms in June at a number of industry events:
- SoundBite Engage™ is an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications
- SoundBite Insight™ is a preference management platform enabling intelligent, personalized communications
To remain competitive and maintain high customer satisfaction levels, companies must build cohesive customer engagement programs. The ability to reach consumers via their preferred communications channels, including SMS, voice and email, is paramount to success. SoundBite's personalized, multi-channel communications solutions enable organizations to build lifelong, profitable customer relationships across the full consumer lifecycle – including marketing, customer care, collections and payments/risk management. As an example, text messaging is the preferred communications channel for millions of consumers, and the ability to extend this channel to the contact center improves the customer experience. SoundBite's Interactive Mobile Messaging solution allows consumers to engage in automated or agent-assisted text chat sessions via their mobile devices.
Businesses and media can connect with SoundBite at one of these upcoming events to learn more about its proactive customer communications offering.
| WHAT: 13th Annual Call Center Week |
| WHEN: June 4-8 |
| WHERE: Las Vegas, Nevada (Booth #110) |
| WHAT: Telecommunications Risk Management Association (TRMA) Summer Conference |
| WHEN: June 5-6 |
| WHERE: Newport, Rhode Island |
| WHAT: 2012 Mobile Marketing Association (MMA) Forum New York |
| WHEN: June 11-13 |
| WHERE: New York, New York |
| WHAT: NorthEast Contact Center Forum (NECCF) 11th Annual Vendor Expo |
| WHEN: June 12 |
| WHERE: Foxboro, Massachusetts (Booth #105) |
About SoundBite Communications
SoundBite Communications, a leading provider of cloud-based customer communications, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets: the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage™, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight™, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly two billion customer interactions annually. Visit SoundBite.com for more information.
SoundBite is a registered service mark of SoundBite Communications, Inc.
The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=4393