REDWOOD SHORES, Calif., June 7, 2012 (GLOBE NEWSWIRE) -- Xtime, the leader in cloud-based customer management applications for the automotive service industry, today announced that it has booked more than 1.1 million confirmed appointments during the month of May. Also in May, the company booked its 40 millionth confirmed appointment since the ServiceCRM product release in 2005. Xtime's 4,500+ dealerships generate an average repair order of $377, thus Xtime is driving transaction value at a run rate of almost $5 billion per year. This represents 10% of the $50 billion in-store, customer pay and warranty dealer repair and service business in the United States.
"We're sitting at the nexus of two major trends, specifically the continued evolution of consumer behavior and the increasing demands of the enterprise," said Neal East, CEO of Xtime. "Our bookings growth is being driven by the adoption of Xtime's platform by OEMs and dealer groups wanting to cater to consumers' growing reliance on online services and mobile devices. These forward-thinking enterprises are capturing service demand by building our cloud-based solutions into their online properties and mobile applications, and integrating us into their call centers and telematics platforms, such as Hyundai Blue Link."
"Across our 28 stores we use Xtime's software to schedule more than 30,000 appointments each month via our advisors, website and BDC agents," said Mauricio Decaroli, General Manager, Customer Care Center, Luther Automotive Group. "It's been critical to the success of our operation; coordinating our customers' needs, advisors' schedules, technicians' skills and the amenities of the stores. I cannot imagine anyone running a business like this without Xtime."
Just as ZocDoc is transforming the process of scheduling an appointment with a medical doctor, Xtime is transforming the way consumers interact with auto dealers. According to a recent J.D. Power study, consumers strongly prefer booking service appointments online to phoning a dealer during their hours of operation, getting transferred and likely waiting on hold. Leading OEMs and dealer groups feel an urgent need to meet the rising bar being set by increasingly sophisticated consumers who demand convenient, transparent experiences through which to transact and organize their lives. Taking their vehicles to a dealership for service is no different. By creating a positive service experience, these OEMs and dealer groups generate higher customer satisfaction, greater service retention and a big boost in loyalty at repurchase time.
"We have emerged as the de facto choice for dealer groups and global OEMs seeking to protect and enhance their consumer brands while driving meaningfully higher parts and service volumes," continued East. "We connect their online properties and telematics systems with their dealership networks to generate a growing flow of highly profitable parts and service revenue. Our transaction volumes and installed base are more than 10 times the size of any other player in this space, and we now count 10 OEMs and several of the largest dealership groups as customers. Our ability to operate at scale continues to be a strong competitive differentiator for us. We are delighted by our success to date and see a very strong OEM pipeline going forward. Our customers see the opportunity for increased revenues and higher customer satisfaction, and believe we are the best partner to help them achieve both."
About Xtime
Xtime is the leading provider of hosted Customer Relationship Management (CRM) and scheduling software for automotive service departments in North America. Xtime counts more than 4,500 dealerships as customers, has registered more than 1 million consumers and processes more than 1 million appointments each month. Xtime is the exclusive or preferred provider for many of the leading global automotive manufacturers, including Lexus, Toyota Canada, Toyota US, BMW, Mercedes-Benz, Nissan, Infiniti, VW, Audi, Chrysler and Hyundai. Xtime is also the trusted choice for many of the industry's leading dealership groups including AutoNation, Group 1 Automotive, Sonic Automotive, Asbury, Luther, Ferman and Checkered Flag. Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or www.xtime.com.
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