ROCHESTER, N.Y., Sept. 17, 2012 (GLOBE NEWSWIRE) -- VoicePort, LLC announced today the launch of their Appointment Scheduler Services application as the newest addition to their platform of Unified Patient Communications. The solution is ready for deployment to pharmacy and healthcare clients, allowing for a self-serve interface for patients to arrange appointments through each pharmacy's website to schedule a host of health and wellness appointments. "The innovation behind this product is the ability for clients to set campaigns at the headquarters level, forward such campaigns to each store/site and to set specific resources and times of operation. Then, patients can self-select a date and time that addresses their busy schedules" said Christopher Mann, President and CEO of VoicePort. He commented: "Throughout the process of setting up health and wellness campaigns, key pharmacy personnel at headquarters and at the store level can see added patient appointments to help manage the process in an orderly and customer friendly fashion, thus offering a complete solution in addressing patient, store and headquarter logistics. Furthermore, our Appointment Scheduler Services application can be embedded within our client's website. This is important for a host of reasons from brand consistency, seamless advertising, and most importantly, providing an easy and intuitive way for your patients to find out about and subsequently schedule appointments within your pharmacies."
VoicePort's PharmaPhonetics Patient solution delivers cost-effective, automated, personalized, intelligent, and interactive unified communications that connects directly to the patients on behalf of the pharmacy. Their services include prescription pick-up and refill reminder notifications, health awareness/medical therapy review messaging, patient counseling, translation, education, and instruction services, mobile applications focused for pharmacy or front end, automated web based appointment scheduling services and patient co-payment assistance programs. The Unified Patient Communication platform enables permission based phone, text, e-mail, web and mobile notifications that are dynamically personalized to individual patients and their specific needs.
"Our Appointment Scheduler Services application can help pharmacies address medication synchronization initiatives by allowing patients on multiple prescription to align their meds for pick up on a regular interval versus various times of the month leading to increased compliance and adherence", said Alphonse J. Sasso, Vice President of Business Development. He further commented: "Our Appointment Scheduler Services application can be run as an independent solution or can be integrated with our other outbound services to provide a full circle approach to medication synchronization, medical therapy reviews and other important pharmacy initiatives by way of building awareness and driving patients to participate in pharmacy programs in an automated fashion. Improving the patient experience and reducing the burden on your pharmacy staff by way of automation is what we are all about at VoicePort."
"Medication Adherence is estimated to be a $300 Billion issue in the U.S. Offering our client's communication options via (phone, web, text, e-mail and mobile) to deliver messages that align to their customers preferred needs will help to increase compliance and improve the overall health of each patient," said Christopher J. Mann, President and CEO.
About VoicePort
Founded in 2002, we have deployed applications at more than 500 customer sites in North America. Nuance, Genesys, voiceTech, Unwired Nation and Polyglot are our partners and top technology providers. To find out more about our products and services, please visit www.voiceport.net.
VoicePort helps clients control cost and effectively communicate with customers and patients by using advanced speech recognition self-service technology to automate interactions. VoicePort develops configurable solutions for niche markets such as the media and pharmaceutical verticals PharmaPhonetics Patient Adherence, a patient medication compliance solution, and PharmaPhonetics Speech Enabled Market Research (SEMR), which enables pharmaceuticals manufacturers to gain deep insights from hundreds of physicians