New healthcare app brings benefits of leader rounding to the forefront

MARKHAM, Ontario, July 9, 2013 (GLOBE NEWSWIRE) -- Following the release in the United States, National Research Corporation Canada is proud to announce a new program called Point of Care Leader Rounding. This mobile app and web-based reporting tool maximizes the benefits of leader rounding, elevating accountability and transparency improvement opportunities for hospitals and supporting a patient-centred culture. Point of Care helps healthcare leaders "walk the walk" and "talk the talk" when it comes to patient-centred leader rounding.

Among the numerous benefits to clinical and executive leaders, Point of Care Leader Rounding directs healthcare leaders to patients' rooms who are in need of rounding, prompts to ask key behavioral questions related to the patient experience, outputs data and reporting in real-time, and pushes service alerts to specific departments to help resolve patient issues. Unlike other web-based solutions, rounding can be done with or without a wireless connection. The app is available on all standard Apple® and Android™ devices, including the iPad®, iPhone®, and iPod®.

Jennifer Volland, Vice President of Program Development for Patient Outreach Programs at National Research and a former Chief Nursing Officer, has played an integral role in the development of Point of Care Leader Rounding and said the simplicity of the solution makes it incredibly desirable for healthcare executives.

"Executives face demanding schedules every day and creating effective and successful leader rounding programs at the organizational level just isn't happening," Volland said. "Now, these leaders have the ability to monitor rounding in real-time within their organizations with actionable data and without complicated processes."

Additionally, Point of Care Leader Rounding identifies employees who are making the lives of patients happier by providing leaders the transparency to recognize positive employee behavior and enhance the workplace environment.

Jeff MacDonald, President at National Research Corporation Canada, said today's Canadian healthcare environment requires organizations to implement and incorporate structured quality improvement programs and real-time patient experience data.

"It's imperative healthcare organizations stay ahead of the game with Point of Care Leader Rounding," MacDonald said. "With this structured and meaningful program, we are providing organizations an opportunity to make a difference and improve their ability to put patients first."

To learn more about Point of Care or to receive a demo, contact National Research at info@nationalresearch.ca.

About National Research Corporation Canada

National Research Corporation Canada (NRCC) helps healthcare providers measure and improve the experience customers have as they interact with every point of the healthcare system. As the Canadian arm of National Research Corporation, we have been at the forefront of patient-centred care for more than 30 years and offer unmatched national and international benchmarking capabilities. Our comprehensive approach to integrated research, evidence-based practice recommendations, and quality improvement helps providers achieve improved patient, organizational, and system outcomes.

For more information, call 866-771-8231, write to info@nationalresearch.ca, or visit www.nationalresearch.ca.