WOBURN, MA--(Marketwired - Dec 10, 2013) - "An investment in technology over the past several years is paying off for GerrityStone," said Jim Gerrity, CEO of New England's premier interior stonework company. The results are clear: a 30% increase in sales for 2013 alone with further increases projected for 2014.
Some in the industry saw it as a gamble when GerrityStone purchased expensive, state-of-the-art equipment that included a CNC router and SawJet for precision cuts and the Slabsmith planning and design software -- especially given the economy. CEO Jim Gerrity knew that it was the right move at the time.
"GerrityStone's customer satisfaction ratings have always been the highest in the industry and any improvements we make as a result of addressing customers' needs keeps us that much ahead of the competition," states Gerrity. "When customers experience attention to detail at every stage of the process and see commitment to our clients' 100% satisfaction in every case, they rarely leave. Instead, they refer others."
The CNC, SawJet and Slabsmith work together to give customers a level of precision second to none for fashioning any type of stone countertops. The Slabsmith software uses real images of the customer's choice of stone and allows one to see exactly where the veins and other distinguishing features line up and what it will look like as a countertop once it is fabricated. Here the customer can make adjustments so it is exact. The slab is then moved to the CNC table which cuts the stone and routs edges to within 0.2 millimeters.
"Customers see on the computer screen exactly what their countertop will look like. And, because of the accuracy of our templating system, the design you see is precisely what you get in the finished product," states Gerrity.
The system is more environmentally friendly, considerably reducing waste, dust, and noise pollution. It is also less labor intensive, allowing GerrityStone to streamline its operations and provide a better customer experience.
"GerrityStone will always be innovators in our industry," Gerrity said. "Not for the sake of innovation, but because of how it allows us to continually improve our customer's experience."
If continually growing sales is any indication, that's a solid philosophy.
About GerrityStone
GerrityStone -- a multi-award winning company, recognized as "Best of Boston" by Boston HOME Magazine in 2010 -- specializes in custom stone fabrication and installation for kitchens, bathrooms, fireplaces, and outdoor living spaces. Achieving the industry's highest customer satisfaction ratings and offering the widest selection of directly sourced materials are the cornerstones of the company's philosophy. GerrityStone is an industry leader in green practices providing education on LEED certification, as well as continually reducing its own ecological footprint.
GerrityStone is located just 10 miles north of Boston in Woburn, Massachusetts and serves architects, designers, builders and homeowners throughout New England. The GerrityStone Showroom is open Monday through Friday 9:00AM - 5:00PM; Saturday 9:00AM - 4:00PM; or by appointment. For more information please call GerrityStone at 781-938-1820, or visit www.gerritystone.com. Follow the company on Facebook at www.facebook.com/gerritystone and on Twitter @Gerrity_Stone. Press inquiries; please contact Joanne DiFrancesco, JDCommunications, Inc., 781-828-0323 or jdcomm@comcast.net.
Contact Information:
PRESS CONTACT:
Joanne DiFrancesco
JDCommunications, Inc.
(781) 828-0323