ROCHESTER, N.Y., Jan. 6, 2014 (GLOBE NEWSWIRE) -- VoicePort, LLC announced today that they have launched their Medication Synchronization Program, SynchroScript™ along with two of their other adherence services with Tops Friendly Markets Pharmacy, of Williamsville, NY. Medication Synchronization is an industry solution that has proven to improve prescription adherence through a multiple tier touch point with patients. "Allowing pharmacy patients the opportunity to pick up multiple prescription medications once a month has shown to significantly improve a patients Proportion Days Covered on their medications," said Alphonse J. Sasso, Vice President of Business Development. Sasso further commented, "When consumers stay adherent to their maintenance medications it translates to improved patient health outcomes while also increasing pharmacy efficiencies, a true win/win solution."
VoicePort's systems leverage their proprietary front-end portal as a dynamic analysis tool to help pharmacist and staff identify patients to participate in the program. The portal then offers anchor medication recommendations that the pharmacy team can align to get all meds on a once a month schedule and calculates the required short fills necessary to help pharmacist complete the task for the patient. Each Pharmacy is also supported with an automated calling system from VoicePort to enroll patients in the synchronization program, to schedule the pharmacist-patient counseling sessions, and to alert patients when their medications are ready for pick up. VoicePort also provides back-end analytical tools to help measure pharmacy progress on keeping patients on schedule with their medications; a complete turn-key solution to help deliver greater patient health and wellness.
"Capitalizing on VoicePort's technology and automation helps our pharmacies to focus on our patients to offer added care and instruction," said Brian Huckle, Director of Tops Friendly Markets Pharmacy. Huckle further commented, "VoicePort's solutions are automated to complement our pharmacy's workflow to deliver added efficiencies and improved Medication Adherence for our pharmacy patients."
Top Friendly Markets Pharmacies also have launched a patient education and written translation service to assist patients more clearly understand their prescription instructions and to assist those who don't speak English understand the correct instructions on how to properly take their medications. The solution, Meducation®, offers simplified written instructions in a 5th and 6th grade reading level available in 18 different languages. More than just a simple written translation service, Meducation® offers universal medication schedulers, pictograms and device video demos to help patient either at the pharmacy or at home review their medication instructions to ensure proper adherence to the regimen that their health care provider has recommended.
Huckle commented, "We are committed to helping all of our patients stay on course to take their prescriptions as directed by their health care provider. The addition of the Meducaiton® solution allows us to offer simplified and easy to understand instructions to a majority of our patients, with the chance to translate into 18 different languages."
VoicePort's PharmaPhonetics® Patient solutions delivers cost-effective, automated, personalized, intelligent, and interactive unified communications that connects directly to the patients on behalf of the pharmacy. Their services include mediation synchronization solutions, prescription pick-up and refill reminder notifications, health awareness/medical therapy review messaging, patient counseling, written translation, education, and instruction services, mobile applications focused for pharmacy or front end, automated web based appointment scheduling services and patient co-payment assistance programs. The Unified Patient Communication platform enables permission based phone, text, e-mail, web and mobile notifications that are dynamically personalized to individual patients and their specific needs.
About VoicePort
Founded in 2002, VoicePort has deployed applications at more than 700 customer sites in North America. Nuance, Genesys, Voice Tech, Unwired Nation, PQS-EQUiPP and Polyglot are our partners and top technology providers. To find out more about our products and services, please visit www.voiceport.net.
VoicePort helps clients control cost and effectively communicate with customers and patients by using advanced speech recognition self-service technology to automate interactions. VoicePort develops configurable solutions for niche markets such as the media and pharmaceutical verticals PharmaPhonetics Patient Adherence, a patient medication compliance solution, and PharmaPhonetics® Speech Enabled Market Research (SEMR), which enables pharmaceuticals manufacturers to gain deep insights from hundreds of physicians.
About Tops Friendly Markets
Tops Markets, LLC, is headquartered in Williamsville, NY and operates 159 full-service supermarkets – 154 company-owned and five franchise locations under the Tops banner. With more than 15,000 associates, Tops is a leading full-service grocery retailer in upstate New York, northern Pennsylvania and western Vermont. For more information about Tops Markets, visit the company's website at www.topsmarkets.com.
For more information about VoicePort visit our website at www.voiceport.net
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