SAN DIEGO, CALIF., Sept. 8, 2014 (GLOBE NEWSWIRE) -- National Research Corporation is proud to announce the 2014 Path to Excellence and Innovative Best Practice award winners. The winners were recognized last night, Sunday, September 7, during an awards banquet at the 20th Annual NRC Picker Patient-Centered Care Symposium in San Diego.
More than 30 National Research clients received the Path to Excellence award. The award recipients were selected based on their achievement status within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Rate Hospital, Specialty Hospital: Rank Hospital, Children's Hospital: Overall Rating, Adult: Would Recommend Doctor's Office, Pediatric: Would Recommend Doctor's Office, Improvement Planner Champion, and Most Improved Client. Click here to learn more about the award categories and see the winners.
Crozer-Keystone Health System in Upland, Pa., received the Innovative Best Practice award. The award is given to an organization that has demonstrated best practices resulting in significant improvements in patient-centered care and healthcare outcomes. National Research defines a best practice in patient-centered care as an innovative use of resources with documented results of significant improvement in cost, quality, patient satisfaction, and safety—all factors that affect the health of an organization and its patients.
The other top two finalists for the Innovative Best Practice award were Union Hospital in Elkton, Md., and Yavapai Regional Medical Center-West Campus in Prescott, Ariz.
"National Research congratulates all of our outstanding winners," said Helen Hrdy, Senior Vice President of Client Service at National Research. "Implementing improvement processes require an immense amount of time and resources and, more importantly, a true dedication to understanding and improving the patient experience."
About Symposium
The NRC Picker Patient-Centered Care Symposium provides an opportunity for healthcare professionals to network and share best practices related to improving the patient experience across the healthcare continuum. The event encompasses leading professional speakers, hands-on breakout sessions, and topical agenda items that cover the latest trends in healthcare.
About National Research Corporation
For more than 30 years, National Research Corporation (Nasdaq:NRCIA) and (Nasdaq:NRCIB) has been at the forefront of patient-centered care. Today, the company's focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Recognized by Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.
National Research is headquartered in Lincoln, Nebraska. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.