ROCHESTER, N.Y., April 17, 2015 (GLOBE NEWSWIRE) -- Sutherland Healthcare Solutions (SHS) has been named to the leaders' quadrant of Everest Group's PEAK Matrix in its Contact Center Outsourcing (CCO) for the Healthcare Industry – Service Provider Landscape with the PEAK Matrix™ Assessment 2014 report.
SHS is the healthcare division of Sutherland Global Services, a premier global business process service provider. SHS is a leading provider of analytics-based contact centers, member experience management and business process services and solutions for the entire healthcare industry.
The PEAK (Performance Experience Ability Knowledge) Matrix is a proprietary research tool developed by Everest Group to assess the relative market success and overall capabilities of service providers. The 2014 PEAK Matrix for Healthcare CCO is based on 1,000+ CCO contracts signed by 20+ service providers.
"The complete healthcare eco-system is undergoing a massive consumerism shift where the ability to create a direct, positive, and lasting experience for patients and members is crucial," said Thomas Laur, Global Chief Executive, Sutherland Healthcare Solutions. "We are very proud of being named a leader in Everest Group's PEAK Matrix. This is a confirmation that Sutherland is setting new industry standards in the contact center space through innovation, consumerism and analytics-based solutions."
About Everest Group's PEAK Assessment
The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions: 1. Market success measured by Healthcare CCO revenue and number of current Healthcare CCO clients; 2. Delivery capability measured by scale of operations, scope, technology, and delivery footprint. For more information, visit www.research.everestgrp.com/offerings/peakmatrix/.
About Sutherland Healthcare Solutions
Sutherland Healthcare Solutions is a subsidiary of Sutherland Global Services, a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Headquartered in Rochester, New York, Sutherland Global Services employs over 30,000 professionals deployed from 45 global operations centers spanning 18 countries and 5 continents. For more information, visit www.sutherlandglobal.com.