Homesite Insurance Successfully Implements Insurer Claims

FARMINGTON, CT--(Marketwired - May 12, 2015) -  The Innovation Group plc (Innovation Group) is pleased to announce Homesite Group Inc. (Homesite), a fully-owned subsidiary of American Family Mutual Insurance Company, has successfully implemented Insurer Claims, a component of the Innovation Insurer suite, which replaced an in-house developed and managed claims administration system. 

Homesite, a national, full-service property insurer focused on the homeowners', condominium and renters markets, chose Innovation Group after a thorough evaluation of many claims software vendors with the assistance of Novarica, a leading insurance industry analyst. After selection, Innovation Group experts worked collaboratively with Homesite's business and development teams to deploy the Homesite Claims Management System (CMS).

"Enhancements to our existing claims administration system required significant customization and did not support the time-to-market requirements for our growing business," said Peter Settel, EVP and CIO for Homesite. "Platform capabilities and integration with our service and data infrastructure were not keeping pace with customer requirements and business direction, and were not in-line with our enterprise architecture. Innovation Group has provided a platform with significant out-of-the-box, full lifecycle claims functionality, and a flexible framework for enhancements to meet business expectations and continually improve customer experience."

Homesite and Innovation Group worked together to develop several unique features, within CMS:

• Automation of key workflows, supporting streamlined adjuster experience and improved self-service;
• Intelligent integration design with forms, document management and telephony systems; and
• Increased granularity and breadth of data available to claims personnel and underwriters to support greater automation during the adjustment process and improved analytics around profitability, fraud detection and customer satisfaction.

"The Innovation Group partnership with Homesite has been successful because our two organizations share cultural similarities that prioritize customer service standards," said Euan King, CEO North America Insurer Software for Innovation Group. "As the foundation for CMS, Insurer Claims will help Homesite improve overall business performance, and help the company respond faster to consumer and market demands, while supporting their broadening customer and partner relationships, and ensuring they are always future-ready."

Insurer Claims is uniquely designed to help insurers effectively and efficiently manage the end-to-end claims process while also providing claims supply chain, fraud detection, catastrophe management, insurance-specific analytics across the claims process and out-of-the-box capabilities to speed implementation and drive a lower total cost of ownership (TCO).

About The Innovation Group plc:
The Innovation Group plc (LSE: TIG.L) is a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries. Innovation Group provides contact centres, repair networks, process management, supply chain and technology operations and decision support analytics to support accident management, repair and estimation and claims management services. Innovation Group has over 800 global clients including AXA Insurance, RSA, Encompass, Esurance, Hertz, Main Street America Group, American Modern Insurance Group, LeasePlan, The Ford Motor Company, Aviva, Toyota and Zurich. The Group processes more than 4 million claims per year with 20 per cent direct claims cost saving achieved. Innovation Group's 2,300 people are located in the United Kingdom, Australia, Belgium, Canada, France, Germany, Japan, India, Pakistan, South Africa, Spain and United States. www.innovation-group.com