MONTREAL, QC--(Marketwired - Jan 12, 2016) - iPerceptions, a leading digital Customer Experience Management (CEM) company, today announced that Purolator, Canada's leading integrated freight, package and logistics solutions provider with over 11,500 employees, has chosen iPerceptions as their preferred solution for customer experience insights. With iPerceptions' Active Research technology, Purolator will collect participating customers' feedback; in multiple languages and across multiple touch points. Leveraging a number of survey and research tactics, iPerceptions will develop key indicators and insights for Purolator.
"Whether online, on the phone or face-to-face; delivering on our customers' promises is at the heart of what Purolator does every day," said Ramsey Mansour, VP of Corporate Strategy and Transformation at Purolator. "That's why we are focused on providing an ideal customer experience at every point of interaction. iPerceptions will be integral to helping Purolator further understand and enhance the customer experience by leveraging a solution that can scale to meet our growth and evolving business needs."
"Today, the customer experience is the new marketing and a real competitive advantage especially for logistics and transportation solution providers," said Duff Anderson, Co-founder and Senior Vice President at iPerceptions. "Purolator understands this and we are delighted they have chosen iPerceptions to provide the technology and expertise required to help deliver a best-in-class customer experience."
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About iPerceptions
iPerceptions is a leading digital Customer Experience Management (CEM) company that extends the value of Voice of the Customer Analytics beyond measuring the past, to recognizing visitors' intentions in real-time for personalized experiences. The company's solutions are powered by the iPerceptions SaaS Platform, which captures visitors' intent, needs, and experiences in the moment of truth using advanced engagement technologies. iPerceptions is revolutionizing market research with Active Recognition which recognizes the intent of anonymous website visitors in real-time to provide personalized experiences. With over 1 billion voice of customer data points collected every year across 1,200 brands and in 35 languages in over 80 countries, iPerceptions is the trusted research solution of customer centric organizations. www.iperceptions.com.
About Purolator
Purolator Inc. is a leading integrated freight, package and logistics solutions provider in Canada. Celebrating over 50 years of delivering its customers' promises, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 11,500 of its employees live, work and play.
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Contact Information:
Jonathan Fraser
iPerceptions
514-488-3600
marketing@iperceptions.com