DENVER, CO--(Marketwired - March 07, 2016) - As contact center consulting experts engaged with dozens of Fortune 500-class clients, Eventus has a unique perspective on the world of customer engagement. One recent trend we have identified is a dramatic increase in interest in Knowledge Management. When planned, deployed and managed correctly, knowledge management can improve self-service capabilities while simultaneously making agents more efficient.
However, one question we hear frequently is where is Knowledge Management headed? How has self-service evolved to where we are today? What will be required to deliver self-service in the future? How will the Internet of Things impact Knowledge Management? How will knowledge evolve from dialog to cognitive engagement? Also, finally, what you can be doing now to prepare for this exciting future? To answer these questions and more, we have just published a new whitepaper called "What Does the Future of Knowledge Management Look Like". To download a free copy of this whitepaper, click here.
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