ATLANTA, GA--(Marketwired - August 30, 2016) - Jacada Ltd. (
The Jacada Visual IVR solution improves the customer experience with traditional Voice IVR systems by presenting consumers with a much greater range of options for resolving their questions or issues. Users are able to select menu options visually instead of listening for which keys to press, and experience advanced self-service capabilities with the rich features available on today's mobile devices. Jacada Visual IVR works with the Cisco Unified Customer Voice Portal (CVP) to re-use and extend applications already deployed. This re-use enables a very short time to deployment, and low cost to configure, Visual IVR solution. The product also bridges the gap between self-service and traditional voice channels by allowing customers to seamlessly connect to a live agent to complete the interaction. With the Jacada solution, agents are able to see a holistic customer journey and resolve customer inquiries without having to repeat information.
Jacada Workspace Agent Desktop™, a unified desktop solution is purpose built to provide an improved customer service experience by streamlining the agents interactions with a large number of systems. The Agent Desktop changes the agent interaction to be customer driven instead of systems driven. By optimizing the call process, agent tools and focusing on the customer, agents are more effective, resulting in a lower Average Handle Time (AHT) and increased First Call Resolution (FCR), while achieving a better customer service experience.
"The technology team at Jacada continuously sets the bar in the Visual IVR market by deploying solutions that enhance platforms such as the Cisco Voice Portal," said Guy Yair, Co-CEO, Jacada. "Jacada is invested in providing customer engagement technology such as our unified agent desktop and customer interaction solutions including our Workspace and Visual IVR offerings. Adding Cisco certification to our solutions provides our customers and partners assurance that we know and understand their chosen technologies."
The Cisco Solution Partner Program, part of the Cisco Partner Ecosystem, unites Cisco with third-party independent hardware and software vendors to deliver integrated solutions to joint customers. As a Preferred Solution Partner, Jacada has achieved Cisco compatibility certification on at least one solution and can provide its customers with 24-hour, 7-days-a-week customer support. For more information on Jacada Visual IVR, go to: https://marketplace.cisco.com/catalog/companies/jacada.
About Jacada:
Jacada Inc. enables organizations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.
* Compatibility certification via Interoperability Verification Testing and Cisco Validated Design is designed to simulate typical customer configurations and does not replace the need for on-site testing and interoperability validation in conjunction with actual implementation.
Image Available: http://www.marketwire.com/library/MwGo/2016/7/27/11G108304/Images/cisco_tier_2_jpg-37898a0f010c95b0b3ede191d7532a82.jpg
Embedded Video Available: https://youtu.be/v13qBYttTAE
Contact Information:
Jacada Contact
A. Lee Judge
Senior Digital Marketing Manager
Jacada
770-776-2326
