Dublin, Ohio, July 17, 2017 (GLOBE NEWSWIRE) -- Safeware, a leading provider of product protection and extended warranty solutions, is significantly reducing turnaround times for customers by automating its claims process from start to finish. By continuing to prove a commitment to customer experience and operational innovation, this new approach is improving Safeware’s ability to provide best-in-class extended warranty and insurance service.
As a result of these automation efforts, Safeware has increased its ability to sustain rapid growth. So far in 2017, the automation strategy has allowed Safeware to run 210% more efficiently from a human resource capital perspective, all while providing our customers and service partners with an exceptional experience
By the end of this year, Safeware expects that over three quarters of claims will be auto-created upon customer submission. In addition, based on the detailed information regarding the incident, one quarter will be automatically processed using various business rules and industry algorithms, and nearly half will be auto-paid for service work completed by the repair facility.
Through this automation initiative, consumers can submit claims online and often receive an automatic approval that is also shared with the repair facility. That facility can then immediately dispatch any related shipping materials and proceed with service. In fact, as a result of end-to-end automation, one in three claims submitted by Safeware’s campus store customers is automatically processed and approved by a custom-built software robot, meaning repair work can begin immediately.
“Automation is the best way to provide our customers with immediate assistance when they submit a claim to our team,” says Safeware’s Chief Executive Officer, Bryan Schutjer. “Since we started this initiative to streamline business operations, we’ve seen significant improvements in overall customer satisfaction, settlement accuracy, and adjuster workload.”
Technology innovation has always been a priority for the Safeware team, and automation is its latest push to become the most customer-friendly organization in the industry. Safeware began its claims handling automation efforts in 2014, when just four percent of claims could be auto-created. Through July 2017, over half of all claims reported to Safeware are now created within seconds thanks to this investment in technology.
Ultimately, the benefit of this automation is that the entire claim transaction has been made more efficient. Safeware continues to focus on providing the quickest and most convenient service, while simultaneously passing on savings from enhanced operational efficiency to its customer base.
About Safeware
Having pioneered the technology insurance industry in 1982, Safeware is now one of the most recognized names in product protection. Safeware's innovative approach to insurance and extended warranty solutions has propelled the company into multiple industries including education, corporate technology, fitness, furniture and appliances.
By helping partners to customize coverage based on their unique needs, Safeware provides best-in-class programs allowing customers to own their products with confidence.
Learn more about Safeware online at www.safeware.com or by calling 1.800.800.1492.
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Attachments:
A photo accompanying this announcement is available at http://www.globenewswire.com/NewsRoom/AttachmentNg/79428ed6-56c2-4007-af99-9a89fd184949