TULSA, OK , Jan. 24, 2018 (GLOBE NEWSWIRE) -- Data intelligence and advancements in communications technologies are helping financial institutions dramatically improve the customer self-service experience. Enacomm, Inc., a leading provider of intelligent interactions and customer authentication technologies for banks, credit unions and credit card companies, today announced a new partnership with Telvoyant, a premier telecom consulting firm providing comprehensive telecom solutions for business, non-profit organizations and government institutions. Through a reseller agreement between the two companies, Telvoyant’s bank and credit union customers will be able to take advantage of Enacomm’s VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“Telvoyant’s visionary team recognizes that the telecommunications technologies still widely used today are not the telecommunications technologies of the future,” commented Enacomm CEO Michael Boukadakis. “We’re excited that the financial institutions who rely on the expertise of Telvoyant’s telecom industry veterans will have the opportunity to enhance the customer experience they deliver through Enacomm’s modern customer self-service solutions.”
Employing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.
The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to offer fast, superior self-service.
“Today, effective utilization of data is what separates the technology winners from those who remain challenged,” said Telvoyant CEO Kurt Amos. “Enacomm’s Artificial Intelligence and phone banking harness and leverage the power of data to allow financial institutions to meet the demands of technology-savvy consumers with high expectations. Today’s consumers, especially millennials, want easy and convenient access to their bank accounts using the latest digital devices - anytime, anywhere.”
For more information on VPA banking and the Enacomm Financial Suite, go to www.enacomm.net.
About Enacomm
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. Learn more about Enacomm at www.enacomm.net.
About Telvoyant
Telvoyant is a premier telecom consulting firm providing comprehensive telecom solutions for business, non-profit organizations and government institutions. The company’s goal is to provide businesses with cost-effective telecom solutions that will help increase their business productivity and reduce the costs associated with telecommunications services, enabling them to funnel these savings to further invest and grow. Telvoyant’s expertise spans from strategy, planning, support, and full implementation of its products and services. Find out more about Telvoyant at www.telvoyant.com.
Enacomm® is a registered trademark of Enacomm, Inc. Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.