BOSTON, Dec. 18, 2018 (GLOBE NEWSWIRE) -- Trilantic Capital Partners is a private equity firm with approximately $9.1 billion in capital commitments under management. The firm focuses on control and significant majority investments in North America, and specifically targets investments in the business services, consumer, and energy sectors.
Trilantic Capital Partners had a relationship with a hosted VoIP solution provider that never met their overall customer experience and support expectations, but it was not until the private equity firm experienced extended downtime due to inclement weather that they realized it was time for a change.
Following an RFP process that involved a thorough definition of requirements and the vetting of multiple vendors, Trilantic Capital Partners selected Boston-based Cloud UCaaS provider Votacall.
“(We) performed due diligence on several other companies and Votacall seemed the most flexible, the most modern and seemed to have strong customer service,” said Sushene Swenson, TCP’s Director of Management Company Operations. “Since moving to the Votacall cloud phone system, customer service has been great. Senior points of contact are a mere phone call or email away and always respond immediately.”
Reliability was also a key factor in TCP’s decision making. Both Swenson and Alex Abril (Technology Manager) described phone service as part of the “life-blood” of the firm’s business with their clients expecting always on availability.
“We at Votacall are proud of the relationship we have built with Trilantic Capital Partners because it is based on customer experience as much as it is functionality,” said Andy DeAngelis, Chief Operating Officer, Votacall. “Our differentiator in the crowded Cloud PBX space is our desire and ability to deliver an enhanced customer experience where every customer feels like the only customer. If we accomplish that, then we have done our job as a managed VoIP provider.”
Since the implementation, TCP has grown in headcount and has even opened another location in Austin, TX in addition to its primary headquarters in New York City.
To find out more about the Trilantic implementation and success story, read the complete Trilantic Hosted VoIP Case Study.
About Votacall
Votacall is a leading provider of cloud-based voice solutions and business communication systems, with expertise in VoIP, unified communications and call center design and deployment. The company is committed to delivering best-in-class solutions to its customers – helping them stay ahead of the technological curve at the lowest total cost of ownership. For more information, visit www.votacall.com.
Read the Trilantic Capital Partners Votacall Hosted VoIP Case study
About Trilantic Capital Partners
Trilantic Capital Partners was formed in 2009 after the five founding partners acquired Lehman Brothers Merchant Banking. Both Trilantic Capital Partners North America and Trilantic Capital Partners Europe operate independently. The TCP investment philosophy is based on years of high-level financial experience, and their team strives to offer appropriate capital solutions for each client they work with. For additional information, visit www.trilanticnorthamerica.com.