Henderson, NV, April 02, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- Duo World Inc. (OTCQB: DUUO)recently announced that their client Eswaran Brothers Exports (Pvt) Ltd., a globally renowned producer of Premium Ceylon Teas, has gone live with Smoothflow for omnichannel service delivery. Eswaran Brothers subscribed with www.smoothflow.io to enhance their service offerings to its global clientele.
To bring about the next generation of communication for customers, Eswaran Brothers implemented Smoothflow, a product of Duo World Inc., for automating conversations across omnichannel, including chat with Facebook's Messenger. Smoothflow will cater to Eswaran Brothers global brands of fine tea such as Olinda, Carela and T-GO. These brands will now directly facilitate omnichannel communication for tea lovers across the globe. In the first phase of implementation of the Eswaran Brothers omnichannel communication strategy, customers will be able to have access to complete automated chat and ordering of products through Messenger. The service will be delivered in over 100 languages to its customers around the world.
“For over five decades, Eswaran Brothers have been in the business of perfecting the cup of tea for tea lovers around the world and this has been our core philosophy. As we move towards servicing customer requirements more precisely across omnichannel, Smoothflow has been invaluable. At all times we have closely listened to our customers to enhance the cup-of-tea experience and with the implementation of our omnichannel communication strategy, we will further enhance our relationships with our customers. We are excited to launch the fully automated chat experience for our customers. This has been made possible by Smoothflow,” said Subra Eassuwaren, Vice Chairman, Eswaran Brothers Exports (Pvt) Ltd.
“We at Duo are proud to have Smoothflow implemented for Eswaran Brothers as a part of their global omnichannel communication strategy. The solution is geared for businesses to deliver great customer service experience across multiple channels and be able to handle customers at scale on 24x7. What we are most excited about is how we are automating the conversation of tea lovers across the world with their favorite tea producer,” said Muhunthan Canagasooryam, CEO & Founder, Duo World Inc.
About Eswaran Brothers Exports (Pvt) Ltd.,
Eswaran is one of the largest tea bag manufacturers in the world. For over five decades and across three generations the Eswaran family of master tea tasters have been noted as a pioneer in the tea industry. With multiple awards for innovation and sustainability, Eswaran is the first carbon neutral tea company in the world. Understanding the differing needs of consumers and delivering the right product has been key for Eswaran Teas long-standing success. From Ceylon classics to Assam, Darjeeling and white Peonies and Rooibos, Eswaran Teas are experts when it comes to the wide world of teas. Eswaran Brothers work with some of the world’s leading tea brands, helping them meet their customer needs with the supply of high quality Ceylon tea. As a result, this combination of versatility and customer satisfaction has made Eswaran Tea the choice source for fine teas. www.eswaran.com
About Duo World Inc.
Duo World Inc., (OTCQB:DUUO) having its headquarters in Nevada, United States, and its software development center in Colombo, Sri Lanka, has been catering to companies across the globe that want to collaborate with their customers and teams to provide great customer digital experience. Driven by innovation, Duo World Inc. has favored the enterprises in many ways, including efficiency, cost reduction, revenue optimization and continuous value addition to their product or service offerings.
Learn more about Duo World Inc. at www.duoworld.com
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