CallMiner Wins Stevie® Award for Customer Support Strategies During COVID-19
10. November 2020 09:00 ET
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CallMiner
WALTHAM, Ma., Nov. 10, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, has been named a Silver Stevie® Award winner in the 17th...
Brands Struggle to Address Changing Consumer Behaviors and Needs During the Pandemic
03. August 2020 09:30 ET
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CallMiner
WALTHAM, Mass., Aug. 03, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, released a new research study today – Customer Experience...
CallMiner Announces Lineup for its Virtual Customer Engagement Transformation Exchange (CETX)
27. Juli 2020 09:30 ET
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CallMiner
WALTHAM, Mass, July 27, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced the details for its virtual Customer...
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
20. Juli 2020 09:00 ET
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CallMiner
WALTHAM, Ma., July 20, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced Illuminate™, a new AI-driven search feature...
CallMiner Names Eric Williamson Chief Marketing Officer
14. Juli 2020 09:30 ET
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CallMiner
WALTHAM, Ma., July 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief...
Free Customer & Employee Impact Assessment Helps Brands Navigate Coronavirus Challenges
04. Mai 2020 10:00 ET
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CallMiner
WALTHAM, Ma., May 04, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence (AI)-fueled speech and customer interaction analytics, today announced the launch of its...
CallMiner Collaborates with Customers to Improve Contact Center Operations, Performance and Service Amidst COVID-19 Pandemic
15. April 2020 09:00 ET
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CallMiner
Waltham, Mass., April 15, 2020 (GLOBE NEWSWIRE) -- A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and...
CallMiner Collaborates with Customers to Improve Contact Centre Operations, Performance and Service Amidst COVID-19 Pandemic
15. April 2020 03:00 ET
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CallMiner
WALTHAM, Ma., April 15, 2020 (GLOBE NEWSWIRE) -- A growing number of CallMiner customers – which include some of the world’s largest brands, financial institutions, communications companies, and...
CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels
04. November 2019 08:30 ET
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CallMiner
HOLLYWOOD, Fl., Nov. 04, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced enhancements to its text...
Use of Profanity by Customers in the Contact Center is On the Rise and That’s Bad for Business
16. Oktober 2019 09:00 ET
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CallMiner
WALTHAM, Mass., Oct. 16, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, today unveiled the findings of new data analysis on...