Utilities Deploying AMR for C&I Customers at Same Rate as Residential, Says New Chartwell Report
16. Dezember 2004 15:22 ET
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Chartwell, Inc.
ATLANTA, Dec. 16, 2004 (PRIMEZONE) -- Talk to customers. Offer free trials. And keep tweaking services. Those are among the ways utilities can ensure successful automated meter reading (AMR) programs...
New Chartwell Report Reveals How to Create a Winning Team of Customer Care Professionals
14. Dezember 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, Dec. 14, 2004 (PRIMEZONE) -- Staffing levels and training are among the top customer care challenges utility contact center leaders face, according to Chartwell's latest survey on customer...
Marketing department benchmarks in new Chartwell report reveal staff size, budgets and strategies for utilities by size, type and services offered
16. November 2004 13:21 ET
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Chartwell, Inc.
ATLANTA, Nov. 16, 2004 (PRIMEZONE) -- Does your utility have more or fewer marketing people than utilities of similar size and structure? Is your marketing budget in the range of average? Are other...
Upcoming Chartwell Audio Conference to Provide Insight into High-Tech Advanced Metering Systems
02. November 2004 13:48 ET
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Chartwell, Inc.
ATLANTA, Nov. 2, 2004 (PRIMEZONE) -- Deploying a stationary automated meter reading (AMR) system that can read meters daily or even more frequently can provide many benefits beyond meter reading and...
Fixed Networks Account for About One-Quarter of All AMR Modules Installed, Says New Chartwell Report
07. Oktober 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, Oct. 7, 2004 (PRIMEZONE) -- The automated meter reading (AMR) industry continues its steady growth, but cost still prevents many utilities from deploying advanced systems that can provide...
Proactive communication builds trust in prickly situations
06. Oktober 2004 13:30 ET
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Chartwell, Inc.
ATLANTA, Oct. 6, 2004 (PRIMEZONE) -- Why are some utilities' rate increases fought tooth and nail while others are accepted by customers? Why are some call centers flooded with calls when the bill...
More Utilities Automate Customer Communications, Says New Chartwell Report
30. September 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, Sept. 30, 2004 (PRIMEZONE) -- While more than 70% of utilities use outbound calling as a way to proactively communicate with customers, a growing number are turning to automated applications...
Utilities Need to Help Large Users Track Energy Usage, Effects of Energy Saving Efforts, New Chartwell Report Says
28. September 2004 14:15 ET
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Chartwell, Inc.
ATLANTA, Sept. 28, 2004 (PRIMEZONE) -- Savvy utilities offer energy usage data to help large customers in their energy efficiency efforts -- such as in benchmarking, energy profile development,...
Chartwell and Electric Light & Power to Announce Winners of the Projects of the Year Awards at EMACS
21. September 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, Sept. 21, 2004 (PRIMEZONE) -- Chartwell and Electric Light & Power have joined together to recognize excellence in utility marketing and customer service with their Projects of the Year...
Utilities Increasingly Interested in AMR Fixed Networks, Says New Chartwell Report
01. September 2004 13:00 ET
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Chartwell, Inc.
ATLANTA, Sept. 1, 2004 (PRIMEZONE) -- Over the past few years, many utilities have adopted drive-by automated meter reading systems that helped improve meter reading efficiency and decrease costs....