Utilities That Perform Well in Customer Satisfaction Polls Communicate Well with their Customers, Chartwell Reports ATLANTA, April 29, 2004 (PRIMEZONE) -- Chartwell's latest research on customer satisfaction in the utility industry reveals several links between utilities that score high on publicly available...

Fulfilling Customers' Appliance and Home System Needs Can be Profitable, New Chartwell Report Says ATLANTA, April 1, 2004 (PRIMEZONE) -- Appliance-related products and services - including financing, sales, leasing, insurance coverage or protection packages, and repair - continue to be common...

Utilities Cite Customer Service Levels, Outdated Customer Care Systems as Most Pressing Issues, New Chartwell Report Says ATLANTA, March 24, 2004 (PRIMEZONE) -- Driven by a need to upgrade or replace outdated customer care systems but hampered by budget constraints, more utilities are looking to forge long-term...

One-third of utilities interested in broadband over power lines (BPL), says new Chartwell report ATLANTA, March 23, 2004 (PRIMEZONE) -- For years power companies have considered ways to broaden use of their distribution lines. With improved technology and lessons learned from telecom failures of...

Seeking Lower-Cost Marketing Avenues, Utilities Turn to Retail Partnerships and Community Relations, New Chartwell Report Says ATLANTA, March 2, 2004 (PRIMEZONE) -- Utility marketing budgets decreased slightly between 2002 and 2003, and even more significantly since 1999, when they were at their highest levels in many years....