More Than 55% of US Pharmaceutical Call Center Agent Training Is Dedicated to Product Information RESEARCH TRIANGLE PARK, NC--(Marketwired - November 17, 2014) - As pharmaceutical call centers field increasingly complex inquiries, product information forms the bedrock of knowledge for successful...

Information Age Forces Strategic Shifts in Medical Information Call Centers, According to New Cutting Edge Information Report RESEARCH TRIANGLE PARK, NC--(Marketwire - January 27, 2009) - Pharmaceutical medical information call centers face challenging times ahead. Most call center leaders find their call loads decreasing...