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Observe.AI Introduces VoiceAI Agents to Revolutionize Customer Experience with a Unified AI Platform
26. März 2025 08:30 ET
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Observe.AI
Observe.AI announces the general availability of the company’s VoiceAI agents capable of automating all customer interactions in the contact center.
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
18. März 2025 13:05 ET
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eGain Corporation
eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.
Sanas Raises $65 Million Series B, Accelerating Global Adoption of Its Real-Time Speech Understanding Technology
19. Februar 2025 12:00 ET
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Sanas
PALO ALTO, Calif., Feb. 19, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, announced a $65M Series B funding round, accelerating the company’s...
ESG Initiatives in the Contact Center Research Study: Sustainability is Just the Start - Updating CCaaS Providers' Opportunities Through Broader ESG Strategies
08. Januar 2025 05:07 ET
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Research and Markets
Dublin, Jan. 08, 2025 (GLOBE NEWSWIRE) -- The "ESG Initiatives in the Contact Center, 2024" report has been added to ResearchAndMarkets.com's offering.This growth opportunity analysis examines...
Contact Center as a Service (CCaaS) Market Report 2024-2025: Utilization of GenAI is the Most Pervasive Trend for the CCaaS Market
16. Dezember 2024 11:23 ET
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Research and Markets
Dublin, Dec. 16, 2024 (GLOBE NEWSWIRE) -- The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact...
Contact Center Analytics Industry Forecast (2024-2032) by Product, Deployment Model, Organisation Size, Application, End-use and Region
02. Dezember 2024 10:27 ET
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Research and Markets
Dublin, Dec. 02, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Market Forecast 2024-2032" report has been added to ResearchAndMarkets.com's offering. The market is analyzed by product,...
Contact Center as a Service (CCaaS) Analysis Report 2024-2029: A Booming Corporate Culture Fueling the $16.3 Billion Market
18. November 2024 04:05 ET
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Research and Markets
Dublin, Nov. 18, 2024 (GLOBE NEWSWIRE) -- The "Contact Center as a Service (CCaaS) Market - Forecasts from 2024 to 2029" report has been added to ResearchAndMarkets.com's offering.The contact...
Cyber Acoustics and Jebel Telecom Partner to Deliver Cyber Acoustics Solutions Across India
10. November 2024 20:30 ET
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Cyber Acoustics, Inc.
Cyber Acoustics and Jebel Telecom have announced a partnership to meet the rapid demand for call center solutions in India.
Contact Centers Industry and Competition Analysis Report, 2024-2028 - CAGR of 10.7% Projected, Driven by the Rising Adoption of Cloud-Based Contact Centers
31. Oktober 2024 07:37 ET
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Research and Markets
Dublin, Oct. 31, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.The global contact center market is forecasted to grow by...
Kelly Named a Professional and Industrial Staffing Leader by Everest Group
01. Oktober 2024 07:25 ET
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Kelly Services, Inc.
Kelly has been named a Leader on Everest Group’s 2024 US Contingent Staffing PEAK Matrix® for business and professional as well as industrial staffing.