Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading...

New Report Breaks Voice-of-the-Customer Market Into Three Functional Segments PORTLAND, Ore., Feb. 04, 2020 (GLOBE NEWSWIRE) -- Topbox, makers of conversation analytics software, is cited in a Forrester report titled Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020,...

Unitus Community Credit Union Selects Topbox to Improve Member Experience PORTLAND, Ore., Dec. 16, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise conversation analytics software, announced that Unitus Community Credit Union is using Topbox to aggregate, analyze and...

Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights PORTLAND, Ore., Oct. 09, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise Conversation Analytics software, today announced that Hunter Douglas, the leading manufacturer and marketer of custom...

Topbox Conversation Analytics Enable Faster Discovery of Actionable Customer Insights PORTLAND, Ore., June 10, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise Conversation Analytics software, today announced new and enhanced functionalities that make actionable insights easier...