Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization
17. März 2021 06:30 ET
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eGain Corporation
SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19
29. Juli 2020 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital...
US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales
20. Juli 2020 06:30 ET
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eGain Corporation
SUNNYVALE, Calif., July 20, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its...
eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™
16. Juni 2020 06:30 ET
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eGain Corporation
BYOB™ Architecture Harmonizes Messaging Across Bots and Agents SUNNYVALE, Calif., June 16, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel...