ATLANTA, June 8, 2004 (PRIMEZONE) -- Some of the most influential names and companies in the energy delivery business will highlight EMACS 2004, Chartwell's Energy Marketing and Customer Service Conference, October 26-29, 2004 in Scottsdale, Arizona.
EMACS is the premier industry conference for idea exchange and thought leadership in the energy delivery business. EMACS 2004 will feature case studies and presentations from industry leaders, such as:
-- Duke Power; -- Entergy Services; -- ESKOM (South Africa); -- Illinois Power; -- Progress Energy; and -- Sempra Utilities.
"Each year we strive to make EMACS the number-one educational opportunity and networking forum for customer service and marketing professionals, and 2004 will be no different," says Philip I. Dunklin, President, Chartwell Inc. and conference chair. "We have an exciting lineup of presenters offering more case studies and real-life examples of industry best practices than ever before."
Keynote speakers include:
-- Mark Bonsall, Chief Financial Executive/Associate General Manager,
Commercial & Customer Services. Bonsall will discuss how SRP has
achieved excellence in customer service.
-- Alan Destribats, Executive Director, Utility & Telecommunications
Practices, J.D. Power & Associates. Destribats will present
results from J.D. Power's surveys and discuss industry-wide
customer satisfaction issues and trends.
-- Irene Stillings, Executive Director, San Diego Regional Energy
Office (SDREO). Stillings will discuss the partnership between
SDREO and the County of San Diego and how they are offering eight
energy efficiency programs to the San Diego area.
This annual gathering brings together the leading executives and professionals in energy marketing and customer service. EMACS provides the forum for networking with key decision makers and leading vendors in the industry.
EMACS has teamed up with key media partners to help promote the event, including:
-- Electric Light & Power, official sponsoring publication; -- Public Utilities Fortnightly, sponsoring publication; and -- Energy Central, online sponsor.
For more information or to register for EMACS, visit www.emacsconference.com or call (404) 237-9099. Contact Juli Collins at jcollins@chartwellinc.com for exhibitor and sponsorship opportunities.
EMACS is organized by Chartwell Inc., the leading provider of unbiased utility research information and case studies. For more information on Chartwell, visit www.chartwellinc.com or www.energylibrary.com.