WICHITA, Kan., Feb. 10, 2006 (PRIMEZONE) -- Today's business process outsourcing (BPO) services providers need to step up their investments in operational excellence to create lasting value for mid-market clients, according to Doug Harrison, COO, Savista Corporation, in a groundbreaking BPO Best Practices Thought Leadership series featured in major trade publications. Harrison is responsible for global service delivery and worldwide operations at the leading firm for F&A, HR and IT outsourcing services to mid-market companies. Prior to joining Savista, he built the HR outsourcing services center at ProBusiness Services and managed BPO services at Morgan Stanley/Dean Witter.
A long-time industry expert, Harrison said that achieving operational excellence is a long-term, company-wide commitment, as it demands a thorough understanding of the complex needs of the mid-market and substantial investments in assembling the right people, building the best processes and leveraging the best technology. "Mid-market companies are increasingly relying on the operational assets of their outsourcing partner to stay competitive and level the playing field with larger competitors," he said.
"BPO providers must be operationally sophisticated enough to deliver what the mid-market needs most -- integrated processes and the advanced technology platforms required to support these processes," added Harrison. "Integrating HR, F&A, payroll, benefits and other processes as an end-to-end, back-office solution is the key to lower costs, improved quality and complete information systems. When mid-market companies decide to outsource their back office, they look for a total solution or the opportunity to grow into an integrated solution over time."
The Best Practices Thought Leadership series is part of Savista's commitment to leverage its broad base of intellectual capital to provide strategic BPO insights and solutions for the mid-market.
About Savista
Savista is the leading firm that focuses exclusively on delivering POS and Restaurant Operating Systems for the world's largest restaurant chains, as well as finance/accounting, human resources, and technology solutions for fast-growing mid-market companies. The firm services more than 7,800 restaurants and mid-market companies worldwide today.
Savista also provides Business Process Outsourcing services in the United States to more than 3,300 restaurants in over 40 leading brands, including Applebee's, Burger King, McDonald's, Long John Silver's, Rally's, Papa John's, Church's, Hardee's, KFC, Taco Bell, Pizza Hut, Wendy's and other well-known multi-unit restaurant companies.
With locations in Wichita, KS, Oakbrook Terrace, IL, and Sao Paulo, Brazil, Savista is owned by Accel-KKR -- a private investment firm founded by venture capital firm Accel Partners and private equity investment firm Kohlberg Kravis Roberts & Co. -- and by Savista management. Please visit www.savistacorp.com.