SEATTLE, Feb. 23, 2006 (PRIMEZONE) -- SafeHarbor Technology Corporation, a provider of intelligent customer support environments, today announced that KMWorld, the leading information provider serving the knowledge, document and content management systems market, has recognized SafeHarbor as one the 100 companies that matter most in knowledge management (KM).
"The list is conceived as a way to recognize some of the organizations leading the way in the knowledge economy. It's designed to encourage a broader discussion of KM," said Hugh McKellar, editor in chief for KMWorld. "Criteria for inclusion differ, of course, as do the technologies recognized, but all companies share the following: Each has helped to create a market, redefine one or enhance one, and all of them demonstrate the capacity for customer-driven agile innovation."
In its sixth year of publication, KMWorld's annual list is compiled through a year-long, collaborative but informal process with colleagues, KM practitioners, theorists, analysts, vendors and their customers.
SafeHarbor SmartSupport(tm) Solutions integrate knowledge management with Web self-service and multi-channel support services. SmartSupport places the knowledge base at the core of its solutions, ensuring that customers receive the right information at the right time and adapt more readily to self-service. Far above the industry standard, SafeHarbor delivers an 80% self-service rate within two years of SmartSupport's implementation.
"SafeHarbor works diligently to deliver integrated knowledge management and customer support applications that enable an understanding and optimization of the complete customer experience while lowering support costs," said Annette Jacobs, CEO and chairman of SafeHarbor. "We are excited that our innovative, cross-channel approach to customer support is being recognized by the industry. It is a distinguished honor to be included among the top 100 companies in knowledge management by KMWorld."
About SafeHarbor Technology Corporation
SafeHarbor Technology Corporation designs and rapidly deploys support environments that transform and optimize customer support interactions. Built on best-of-breed technology and implemented with a consultative approach, SafeHarbor's SmartSupport(tm) Solutions integrate knowledge management with Web self-service and multi-channel support services, enabling companies to increase self-service rates and reduce interaction costs while continuously improving the customer experience.
Since 1998, SafeHarbor has provided customer service and support solutions to businesses of all sizes and industries, including American Airlines, Cingular, Cox Communications, IBM, State of Washington, SunTrust Banks, TiVo, T-Mobile, Vizrea and Washington Mutual. For more information, please visit www.safeharbor.com.
About KMWorld
The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 50,000 subscribers about the components and processes -- and subsequent success stories -- that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
The SafeHarbor Technology Corporation logo is available at: http://www.primezone.com/newsroom/prs/?pkgid=1381