WICHITA, Kan., Feb. 24, 2006 (PRIMEZONE) -- Savista Corporation, the leading business process outsourcing (BPO) firm providing integrated F&A, HR and IT services to mid-market companies, has introduced a Relationship Management client service model for the mid-market, raising the bar on service excellence in this sector.
Savista's innovative Relationship Management approach is based on the highly customized service model that is fundamental to the most successful, long-term business process outsourcing relationships with large corporations. Adapting this critical model to the mid-market, Savista has created a team of Relationship Managers dedicated exclusively to service excellence and addressing the specialized needs of mid-market clients.
The Relationship Managers report directly to Leslie Johnson, Senior Vice President and Chief Service Officer at Savista, who, as one of the outsourcing industry's foremost experts on client service, is credited with developing and overseeing some of the most successful client satisfaction and client retention initiatives in the global BPO marketplace. Prior to joining Savista, Johnson was Senior Vice President, Relationship Management, at ProBusiness Services, where she specialized in meeting and exceeding the service expectations of the mid-sized and large corporate markets. She was also a former senior executive in the Business Services Division at Bank of America.
"Today's mid-market C-level executives -- often the founders and owners of their companies with personal wealth at stake -- need a services provider who truly understands how to help them grow their business and deliver real economic, strategic and operational value," said Johnson. "The focus of the Relationship Manager is to ensure that we stay on top of our clients' changing business needs and develop innovative solutions that address these needs. Relationship Management is a powerful concept for the mid-market, and our investment in this approach underscores our commitment to integrating service excellence into everything we do at Savista."
Johnson was recently profiled in a groundbreaking BPO Best Practices Thought Leadership series featured in major industry publications. The series showcases Savista's deep understanding of mid-market business challenges and issues and highlights the firm's industry-leading business process outsourcing expertise in finance and accounting, human resources, employee benefits, payroll, taxes and information technology.
About Savista
Savista is the leading firm that focuses exclusively on delivering POS and Restaurant Operating Systems for the world's largest restaurant chains, as well as finance/accounting, human resources, and technology solutions for fast-growing mid-market companies. The firm services more than 7,800 restaurants and mid-market companies worldwide today.
Savista also provides Business Process Outsourcing services in the United States to more than 3,300 restaurants in over 40 leading brands, including Applebee's, Burger King, McDonald's, Long John Silver's, Rally's, Papa John's, Church's, Hardee's, KFC, Taco Bell, Pizza Hut, Wendy's, and other well-known multi-unit restaurant companies.
With locations in Wichita, KS, Oakbrook Terrace, IL, and Sao Paulo, Brazil, Savista is owned by Accel-KKR -- a private investment firm founded by venture capital firm Accel Partners and private equity investment firm Kohlberg Kravis Roberts & Co. -- and by Savista management. Please visit www.savistacorp.com.