Business Process Outsourcing: Joe Vales and Gil Parker Launch World-Class Buyers Column for SharedXpertise Forums

The IT Services' Most Widely Used Business Development Consultants Share Insights On How World-Class Buyers Generate Value From Their Outsourcing Relationships

NEW YORK, Feb. 13, 2007 (PRIME NEWSWIRE) -- Joseph Vales and Gil Parker, the market leaders in providing business development and marketing services to the global Software industry, Information Technology Outsourcing (ITO) industry, and Business Process Outsourcing (BPO) industry, are the authors of the "World-Class Buyer" column in the Thinking Points section of SharedXpertise's forums ( SharedXpertise is the world's definitive source of expert-and-peer based knowledge and insights for organizations examining or engaged in business process and function transformation through outsourcing, offshoring or shared services. Thinking Points is a collection of columns from the thought leaders in the shared services and business process outsourcing industries.

"We launched the "World-Class Buyer" column because of the critical need for strategic sourcing directors and buyers to gain insights on the best practices that drive successful global outsourcing relationships," said Joe Vales, Senior Partner, Vales Consulting Group. "As strategic sourcing directors move up the value chain and take responsibility for procuring important, non-core processes and services, smart buyers demand more business value from their outsourcing suppliers to improve performance, profitability, and shareholder value."

"Initially, our 'World-Class Buyer' columns will focus on best practices for improving the RFP process and how to structure the process so vendors can present more complete and substantive value propositions," said Gil Parker, Partner, Vales Consulting Group. "Smart buyers insist on getting better and more comparable value proposition information from suppliers, so they can distinguish among the bidders and determine which firms deliver real value to their organizations."


Joseph Vales is the Founder and Senior Partner of Vales Consulting Group. He is the universally acknowledged marketing guru of the BPO market and a trusted advisor to the leading CEO's in the IT Services industry. Vales has over 30 years of management/consulting experience with leading professional service firms -- PricewaterhouseCoopers, Citibank, and Booz Allen Hamilton. At PwC, he was Managing Director of Global Marketing for the firm's Business Process Outsourcing (BPO) division, and played a key role in building a $700 million business with $4 billion in contracts. Vales is a Founding Trustee of the HR Outsourcing Association; the HRO Thought Leader of the Year, 2005; Superstar in HRO Today and FAO Today magazines several years running; Member of Editorial Board CxO Outsourcing Project (London); and Co-Founder of the Reference Standards Board. In 2006, TechSpend magazine recognized Vales as the "Father of BPO and Deal Advisor."

Gilbert Parker, Partner, Vales Consulting Group, leads the firm's sales proposal process services. Parker has over 30 years of marketing, sales, and business development experience with Deloitte, McKinsey, and PricewaterhouseCoopers. He directed, managed, and authored over 265 successful proposals (72% win-rate) to the boards and senior managements of Global 1000 companies for finance/accounting, human resources, management consulting, information technology, software, and outsourcing programs. Parker has been cited as "The Most Successful Proposal Director in the History of Professional Services Marketing," and the "All-Time Heavyweight Champion of Proposal Writing."


Vales Consulting Group was established in 2001 as a strategic advisory firm providing marketing and business development services to the senior management of the leading service providers, private equity firms, and other professional organizations in the Software, ITO, and BPO marketplaces. The Group combines in-depth knowledge of market conditions and business opportunities, world-class sales proposal process expertise from lead generation to close, and the ability to work effectively with senior management to help clients build and sustain market leadership. No other firm can match Vales Consulting Group's expertise in developing robust value propositions for their clients and understanding what it takes to win business.

Vales Consulting Group is based in New York ( and can be reached via telephone at 1-914-967-3200 or via email at


Vales Advisors, LLC was founded by Joe Vales in 2006. It is a business advisory firm structured to help service providers identify potential partnerships, alliances, and acquisitions; to make introductions and referrals; and to consult on business agreements. The firm represents both strategic buyers and leading private equity firms and is currently involved in several transactions in the Software, ITO, and BPO marketplaces.



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