-- Competitive landscape of finance and accounting outsourcing and with labor market changes, companies will be forced to elevate training to provide superior customer service. Labor Markets continue to change and the ability to train and increase the KPIs at the desk level will continue to challenge the F&A market. Outsourcing providers need to see the ability to utilize technologies to analyze the current work habits and accountability of each function. This ability, used in tandem with a learning management system (LMS), can provide intuitive learning programs, on-demand sessions and scripting programs to support the right decision and work flow for acceptable people process. -- Finance-driven process improvements will need to bridge the process gap within the entire corporate organization. Driven by greater integration between finance and non-finance related data (such as sales, marketing and customer data), finance now has greater insight into performance issues that arise within the quote-to-cash cycle. Outsourcing of the F&A functions will allow for corporations to have the ability to create a streamlined ownership process of all tasks. -- Global standardization of billing and payment practices will drive companies to adopt new technologies. Doing business on all corners of the globe has created a situation where standardization of such practices as customer billing, electronic payment and document delivery needs to be synchronized on one platform for use around the world. Such functionalities as e-billing focus on creating a secure method of clear visibility around payment, disputes, POD, and contracts.Most recently, VWA announced the launch of its Skill Development Partners program (SDP), which delivers specific skill development and talent Management solutions to credit and collections departments within global Fortune 1000 organizations. About Vengroff, Williams & Associates, Inc. Founded in 1963, and with $23 billion dollars under its management, Vengroff, Williams & Associates is a leading provider of receivables management business process outsourcing (BPO) solutions for Fortune 1000 companies such as Tyco, Ford Motor Company, Federal Express, Kodak, Microsoft, Yamaha and others. Applying state-of-the-art proprietary information systems, best practice work flow and people to realize cost reductions, operating efficiencies, and improved process design, VWA's approach enables clients to easily insource or outsource all or part of the quote-to-cash function. Solutions are customized to each client's requirements or expanded to incorporate specialized tools and SAS 70 compliant processes and procedures. Services include full order to cash processing, third party collections, EIPP systems, deduction management, dispute management, auto cash solutions, front-end risk mitigation, and tax resolution. To learn more about VWA, please visit www.vwainc.com or telephone (866) 393-4892.
Contact Information: Media Contacts: Robert Sherman Vengroff, Williams & Associates, Inc. 714.889.6202 Email contact: Email Contact Pamela Herman Trier and Company 415.422.0024 Email contact: Email Contact