BEDFORD, Mass., Dec. 11, 2007 (PRIME NEWSWIRE) -- SoundBite Communications Inc. (Nasdaq:SDBT), a leading provider of on-demand automated voice messaging solutions, today announced that the SoundBite solution has received a 2007 Product of the Year Award from Customer Interaction Solutions(r) Magazine. The magazine's editors selected winners for their "vision, leadership and attention to detail." SoundBite also won this award in 2006 and 2005.
SoundBite's latest automated voice messaging solutions include productivity-enhancing features such as Enterprise Manager, Campaign Strategy Manager and Call Forecasting, empowering organizations to quickly create, manage and execute targeted and highly effective automated voice messaging campaigns. Combining these new features with SoundBite's user-friendly web interface enables clients to dramatically increase right-party connections and all around agent productivity.
"SoundBite has proven they are committed to quality and excellence in solutions that benefit the contact center experience as well as ROI for the companies that use them," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from SoundBite in the future."
"At SoundBite, we design our solutions to deliver superior results for our clients, and it's encouraging to see the industry respond so strongly to what we are doing," said Peter Shields, president and CEO of SoundBite Communications. "2008 is shaping up to be another year of growth and innovation for SoundBite, and this award serves as validation that we are on the right track."
This is the second industry award that SoundBite has garnered recently. Last month, SoundBite technology was featured as part of Collection Advisor Magazine's list of the Top 100 Collection Technology Products of 2007.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About SoundBite Communications
SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model. Organizations rely on SoundBite's on-demand solution to initiate and manage customer contact campaigns across a variety of collections, customer care, and marketing processes. SoundBite helps organizations increase revenue, enhance customer service and retention, secure payments, and can also improve contact center efficiency by increasing agent productivity and enabling agentless interactions. The company's multi-tenant customer communications platform is used by organizations across a number of industries, including collection agencies, financial service providers, retailers, telecommunications providers, and utilities. SoundBite's service has the capacity to initiate more than 14 million calls each day, and in 2006 clients used the service to place nearly one billion calls. SoundBite is headquartered in Bedford, Massachusetts. For more information, visit www.SoundBite.com.
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