SPi Expands Its Customer Service Relationship With Oxford Journals

WASHINGTON, DC--(Marketwire - December 3, 2008) - SPi, a global provider of editorial, content production, and business process outsourcing solutions (BPO) for publishers and other information providers, announced today the expansion of its customer service engagement with Oxford Journals, a Division of Oxford University Press (OUP).

SPi's partnership with Oxford Journals on its Customer Service outsourcing initiative began in 2007. As part of this program, SPi provides a process-oriented, metric-driven transaction processing model for back-office customer service activities which include the processing of both electronic and hard copy journal claims. The expansion of the program will involve processing additional types of transactions and requests like cancellations, non-renewals, address modification and pro-forma invoices.

Speaking on the occasion, David Painter, Head of Customer Services for Oxford Journals, remarked, "As an international journal publisher of widely sought after scholarly materials, we aim to provide the highest level of customer service to our individual and institutional clients across the globe. As such, it is essential for us to work with a partner that can not only meet but exceed our expectations for providing our customers with a seamless, high quality customer care environment. SPi has achieved this and has continually impressed us with its rigorous, process driven methodologies, and deep domain knowledge of our customers and products."

Bill Schieffelin, Senior Vice President, Sales and Global Account Management, SPi, remarked, "This expansion is a testament to the best practices SPi employs to fulfill the customer service needs of publishers like OUP. Our goal in serving our clients is to combine our deep domain knowledge in Publishing with our experience in providing end-to-end customer service solutions to skillfully perform tasks that ultimately help improve our clients' operational performance and bottom line."

About Oxford University Press

Oxford University Press (OUP) is the world's largest and most international of university presses. Founded in 1478, it currently publishes more than 4,500 new books a year, has a presence in over fifty countries, and employs some 3,700 people worldwide. It has become familiar to millions through a diverse publishing programme that includes scholarly works in all academic disciplines, bibles, music, school and college textbooks, children's books, materials for teaching English as a foreign language, business books, dictionaries and reference books, and journals.

For more information on OUP, Please visit http://www.oup.co.uk/.

About Oxford Journals

Oxford Journals, a Division of OUP, publishes over 210 journals covering a broad range of subject areas, two-thirds of which are published in collaboration with learned societies and other international organizations. The collection contains some of the world's most prestigious titles, including Nucleic Acids Research, JNCI (Journal of the National Cancer Institute), Brain, Human Reproduction, English Historical Review, and the Review of Financial Studies.

About SPi

SPi's Publishing Unit is a global provider of editorial, content production, and business process outsourcing solutions (BPO) for publishers and other information providers.

SPi is a leading full-service BPO provider with offices and facilities across North America, Europe, and Asia. SPi has over 14,000 employees delivering a wide range of Knowledge Process and Customer Interaction solutions to diversified markets, including financial services, healthcare, legal, and publishing. SPi consistently improves operating efficiency, lowers costs, and helps to strengthen the competitive position of more than 500 clients.

SPi is 100% owned by ePLDT, Inc. ePLDT, Inc. is a wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), the leading telecommunications provider in the Philippines. PLDT is listed on the Philippine Stock Exchange (PHP: TEL), and its American Depository Shares are listed on the New York Stock Exchange (NYSE: PHI).

For more information on SPi, visit www.spi-bpo.com.

Contact Information: Contact: Elizabeth Nolan Senior Vice President, Global Marketing and Strategy (202) 449 7692